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FHI 360 Dar es Salaam, Tanzania
May 06, 2020
Full Time
Job Summary: The goal of the USAID's Medicines, Technologies and Pharmaceutical Services (MTaPS), a global five year (2018-2023) Program, is to help low-and middle-income countries (LMICs) strengthen their pharmaceutical systems to ensure sustainable access to and appropriate use of safe, effective, quality-assured, and affordable essential medicines and pharmaceutical services. The program is implemented by Management Sciences for Health (MSH) and its partners including FHI 360 as a core partner. Its main target results include strengthening pharmaceutical-sector governance; increasing institutional and human resource capacity for pharmaceutical management and services, including regulation of medical products; increasing availability and use of pharmaceutical information for decision making and advancing the global learning agenda; optimizing pharmaceutical-sector financing, including resource allocation and use; and improving pharmaceutical services, including product availability and patient-centered care, to achieve desired health outcomes. Accountabilities: Conducts MEL activities in countries located in regions of MTaPS support. Provide high-level technical leadership and regular support to the MTaPS country program offices to ensure that MEL plans are well designed and implemented based on robust monitoring, evaluation, and learning systems that align with the MTaPS global MEL system. Build the capacity of MTaPS-supported countries' staff and local partners in the region and work hand in hand with these staff/partners to develop and implement MEL systems in line with donor requirements and best practices, through formal training and regular mentoring. In collaboration with the HQ MEL team, regularly analyze project performance data datasets, produce custom data visuals to better understand performance and guide progress towards targets at a granular level, and identify quality gaps. Guide data quality assurance system development, implementation, and analysis at the country level, and provide support in developing data quality improvement plans. Support the development of country learning and M&E work plans, and advise on the implementation/ development of appropriate systems and tools, ensuring that MEL system implementation adheres to the appropriate global strategy and remains technically sound. Further program learning and adaptation through analysis and triangulation of data, documentation of program successes and contribution to the production of analytical and technical reports, presentations and related publications. Design, conduct and/or advise on appropriate evaluation and learning designs and strategies in line with MTaPS agenda, which may include special quantitative and qualitative studies. Provide technical support to the planning and implementation of regular in-country MEL review sessions and the implementation and monitoring of follow up actions to ensure progress toward targets. Operationalize procedures and instruments for planning, monitoring and evaluating project activities based on the results framework and the activity timeline. Promote collaborative tools to facilitate the sharing of ideas and work among MTaPS technical teams and external partners. Conduct field visits in supported countries to monitor progress, assess the quality of data collection mechanism and data collection and observe actual results against expected results, collaboratively address shortcomings with the field team and set action plans. Advise on and help design innovative data collection systems that make appropriate use of ICT and contribute to real-time data being available for analysis. Collaborate with MTaPS staff and partners to present and publish MEL articles at relevant conferences and in peer-reviewed journals. As needed, maintain a constructive dialogue and technical exchange with field counterparts, technical staff, and stakeholders at implementation and strategic partner level. Develop and maintain collaborative relationships with donor/client organizations, professional networks, relevant government agencies, bilateral and other NGOs and participate in meetings with outside partners as needed. The regional advisors will also serve as a backstop to country offices and other regional technical needs. They will prioritize and focus on countries with limited or no direct MEL support and serve as a conduit for facilitating MTaPS MEL guidelines, SOPs, and tools. Applied Knowledge & Skills: Flexible, self-starter, patient, dedicated, and creative. Ability to manage work independently, set realistic priorities, problem-solve, and plan for the successful implementation of activities. High-level communication including drafting reports, collaboration and interpersonal skills. Excellent language skills, both written and spoken in English and French. Excellent training, facilitation, and coaching skills for diverse audiences particularly in monitoring, evaluation, and learning. Excellent organizational skills and attention to detail. Demonstrated skills in Microsoft Office Suite applications, including Word, Excel, and PowerPoint as well as google doc. Excellent written / verbal communication skills, including in cross-cultural settings. Ability to undertake additional responsibilities and to work effectively under pressure and to organize and prioritize competing activities with diverse teams in developing country locations and to produce results within specific timeframes. Desire to work effectively in a team-oriented environment. Problem Solving & Impact: Ability to provide broad global technical leadership to multiple components for moderate to complex programs. Defines and develops solutions for major business or functional challenges. Is sought out to provide advice or solutions in the area of M&E technical area. Is informed about current developments in the area of M&E technical area. Works under broad direction with considerable latitude for independent action. Specific actions are guided primarily by professional standards and expected outcomes of the program/project. Decisions and actions have an impact on the smooth operation and timeframes of the unit programs/projects; impact on the broader organization is generally indirect. Problems encountered are complex and may involve unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards. Faulty decisions or recommendations will normally result in critical delays and modifications to projects or operations, cause substantial expenditure of additional time, resources, and funds; and jeopardize future business activity. Supervision Given / Received: May supervise junior level, staff members. Work is reviewed in terms of meeting the organization's objectives and schedules. Accomplishes results through managers or senior members of the team. Manages a technical area staff and function area within the organization. Plays a coaching and mentoring role for others; may assist in team management as necessary, although it has no formal people management responsibility. Supervision Given/Received: May supervise junior level staff members. Work is reviewed in terms of meeting the organization's objectives and schedules. Accomplishes results through managers or senior members of team. Manages a technical area staff and function area within the organization. Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility. Education: Master's Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field. Experience: At least 8+ years of experience providing Strategic Information/Monitoring and Evaluation technical assistance or senior program-level M&E leadership, especially in international settings. Experience with health program datasets, databases or electronic medical records platforms like DHIS 2, and Open MRS, ODK, etc. Experience with technical assistance in pharmaceutical or health systems programs strengthening, including pharmaceutical services strengthening related to MNCH,TB, HIV/AID, Malaria, in developing countries. Strong statistical data analysis skills, proficiency with STATA, Power BI, R or SAS a plus. Experience designing or overseeing roll-out of mobile data collection systems a plus. Experience with business development a plus. Typical Physical Demands: Typical office environment. Ability to sit and stand for extended periods of time. Ability to lift 5-50 lbs. Technology to be Used: Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other handheld devices. Travel Requirements: Less than 10% This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 15, 2020
Full Time
Job Details Retail & Business Banking Job Purpose Provide a sales and professional financial advisory service function to the branch based banking market, increasing market penetration through the management of a portfolio of accounts and proactively identifying sales and cross-selling opportunities. Key Responsibilities/Accountabilities Grow the asset/liability base with respect to branch-based business banking market share in an innovative manner. Manage & own the relationship with specific tier 1-business customers. Fulfil the business and personal banking needs of business owners. Retain the customer base and expand Stanbic's market share (meeting customer retention and acquisition targets, identifying new and existing clients/leads to target). Responsible for merchandising in the branch based business-banking market Analyse information from a variety of sources, determine customers' financial needs, the nature and type of relationships, risk analysis and financial analysis and make judgements as to the most suitable and profitable solution Monitor changes in the operating environment, quick to act upon potential opportunities. Keep abreast of business banking developments through regular perusal to relevant literature. Ensure that all aspects of credit policy are adhered to and the desired standards with respect to accuracy and timely reporting are achieved. Comply with legal, credit and risk management-related obligations. Providing superior customer service as measured by customer feedback/customer satisfaction surveys. Informing and educating customers about the bank and bank products (raising the customer's awareness of the most appropriate products and services). Cross selling and increasing customer portfolios (educating and informing, proactively identifying needs and monitoring accounts). Preferred Qualification and Experience A degree or postgraduate degree (business and/or finance related). Good understanding of Branch procedures & existing customer profiles. Risk management principles. Sales support. Knowledge/Technical Skills/Expertise Product knowledge (general as well as investment-related; can determine product combination possibilities; understanding of pricing so as to be able to determine profitability) and also, an understanding of when specialist support is needed. Credit scoring principles and procedures. Credit applications processes. Technical issues such as how to credit score, use software, open accounts. Understanding of the Bank's strategy & the local market business conditions and key players.
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 14, 2020
Full Time
Job Details Bancassurance Job Purpose Primarily to manage and grow the Bancassurance department by acquiring new customers and servicing current customers in a profitable manner. To increase the penetration of the Bancassurance solutions into the bank customer base To deliver valuable business insurance solutions for the client via digital platforms as far as possible and in a seamless Universal Financial Services proposition To also deliver insurance solutions to external clients and help to grow the Personal and Business Banking (PBB) and CIB franchises Key Responsibilities/Accountabilities Develop sales tactics and standards to achieve targeted sales and customer growth. Oversee sales performance and customer retention across all products and offerings Ensure an effective leads process is in place from the Relationship Banking (PVT & Commercial) and CIB RM's. Develop digital insurance offerings to service the Enterprise direct customers Ensure processes are in place to ensure that insurance is included in all propositions & products presented to CIB and Commercial customers and seamlessly provided Work closely with sector heads/ CIB and Commercial RM to develop sector and customer specific UFSO CVPs that includes insurance Built tools and processes that use digital as far as possible in line with the Group focus area Ensure the appropriate products and processes are set up and executed to service the enterprise direct clients Develop sales tactics and standards to achieve targeted sales and customer growth. Oversee sales performance and customer retention across all products and offerings Ensure an effective leads process is in place in the ED & Uhuru Banking (UB) space Listen to calls and ensure an appropriate quality assurance process is in place Ensure seamless and consistent customer experience levels aligned to Group objectives Have a complaints process in place and escalate where necessary Monitor claims turnaround times and personally get involved in large and/or contentious claims Ensure product offerings are in line with industry best practices and meet customer's needs. Preferred Qualification and Experience University degree from a recognised institution Over 5 years of exeprience in Insurance distribution and/or Broking Knowledge/Technical Skills/Expertise Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet clients needs. Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 08, 2020
Full Time
Job Details Client Coverage - Corporate & Investment Banking Job Purpose Define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated Standard Bank products and services, with the purpose of ensuring client profitability, increased revenue, risk optimisation and consistent service delivery. Key Responsibilities/Accountabilities Client strategic plan development & execution Key activities Results Lead the development and execution of strategic client plans (together with the core CST) and manage and drive the implementation of client plans. Client plans developed and implemented. Continuously research and analyse the clients' business context, operations and financial performance. Discuss current and future business opportunities with clients, and therefore position Standard Bank as a strategic advisor. Client service team formation & management Identify individuals best suited to meet the client's needs across products to form part of the core Client Service Teams (CSTs) (i.e. based on client opportunity and to be reviewed regularly). Client service teams formed and properly directed to service the client effectively. Manage Client Relationship Teams across relevant geographies (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes. Client service teams properly informed and clear on their responsibilities and accountabilities. Leverage, engage and collaborate with the Bank's internal network to ensure that all the Bank's relevant expertise is brought to bear in every client interaction, robust and stable client service (in partnership with business lines) is maintained, client results are delivered and that any impediments to client delivery are overcome through the availability of credible internal resources to build and leverage strong long-term relationships with the client's key decision makers Virtual teams collaborate to share relevant expertise and deliver the best suited solution to the client. Regularly communicate client strategic opportunities to the extended CST, and lead effective communication sharing within the CST. Broad and effective client stakeholder relationship management, coordination and monitoring across each client contact point. Client coordination & relationship management Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of SB. Personally, maintain and deepen client relationships at the appropriate level and foster long-term client interest. Oversee the execution of client activities in line with developed strategic client plans. Implementation of the client strategic plans. Develop and align detailed client marketing plans (with inputs from the GM, TPS, Risk and IB coverage) and drive the client's pricing and ROE (including relevant drivers e.g. risk grade, industry outlook, etc.) Ensure overall client profitability. Coordinate relevant programmes for each client (including entertainment and economic/sector road shows) and participate in key decision making activities by the client to ensure that the bank is included in any request of advisory and financing services. Positioning of Standard Bank in the client's environment as the preferred advisor. Develop in-depth knowledge of the client's strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders. Proactively respond and anticipate client requirements. Ensure the administration and analysis of the Client Service Surveys, as well as the implementation of focused action plans needed to address the gaps identified. Ensure that gaps identified are addressed and that there is improvement in levels of client satisfaction. Provide sector strategy support and input Support the Global and / or Sector Head in the overall management and coordination of the client relationship and client/sector strategy including the provision of input into the strategic direction and value proposition of Standard Bank. Client support aligned to the sector or client strategy and business development approach. Maintain detailed and current understanding of external markets (at country, sector and client level) to ensure that new opportunities for the bank are capitalised and threats are quickly identified. Deep understanding of the industry's market environment and opportunities and continuous assessment of competitor landscapes, threats and commercial opportunities for the client. Performance Management Drive and own annual budgets together with product houses and monitor actual performance against budget, drive product cross-sell and client profitability. Improved client returns. Manage overall client cost and revenue including the monthly tracking of revenue contributions per client as well as the understanding of key drivers and variances to proactively respond to threats of reducing opportunity. Improved client revenue retention, profitability and growth. Credit and risk management Drive and provide input to timeous preparation, review, sign-off and motivation of PCC and credit paper submissions (managing end-to-end credit process including facility letters, regularisation of conditions, etc.) and optimally allocate credit limits and manage exposures across product and geography. Enhanced credit and risk management cover. Act as the “first line of defence” as required by the Credit Standard. Bank product knowledge & capabilities Maintain a proficient knowledge of products, services and capabilities across the bank (in all relevant geographies and sectors) to ensure relevant and informed client conversations. Leverage research products offered by the bank for the client's advantage and focus on enhancing cross-selling opportunities and originating profitable transactions in conjunction with the product areas Portfolio Management Conduct portfolio ROE (vs. prior year and budget) analysis, Cross Sell Ratio for portfolios, portfolio credit losses and write-offs, pro-active portfolio management resulting in zero losses in the portfolio (including excess management and facility compliance), portfolio actual revenue and net profit growth analysis and pro-active management of the portfolio pipeline and activities using the appropriate tools. Proactive portfolio management, business origination and development within the Portfolio and effective timeous management of the portfolio deal pipeline. Comply with routine activities Conduct set routine activities such as, produce monthly reporting, reviewing of pricing, interests rates, etc. Ensure the accuracy of the data in the system. On an annual basis, review the pricing concessions. Ensure that the price has been approved by the pricing committee and the client has been advised accordingly. Client Deal Enablement (Note that it is the decision of the CB Head that either a new role is defined / current one extended for the Product Credit Committee (PCC) and Client support functions that CB will provide for all CIB clients across product/business lines). Ongoing review of client base for potential High Risk clients. Consistent client deal enablement at required standard. Guide the development and review credit paper for submission to the Product Credit Committee (PCC). Guide the development and review appropriate documentation to complete annual credit review. Act as escalation point for any identified risks. Preferred Qualification and Experience Undergraduate qualifications in Finance, Economics, Accounting or other relevant degree or equivalent. Other relevant qualifications including post graduate qualifications such as an MBA is considered a bonus Knowledge/Technical Skills/Expertise Minimum of 5 years of relevant experience. Minimum of 3 years experience in the client service environment. An additional 3 years within the credit or product environment is considered an advantage.
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 06, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To receive and resolve inquiries, queries and complaints from both internal and external customers while maintaining the set quality standards and bank processes and procedures. Key Responsibilities/Accountabilities Receive customer queries through any contact channel and ensure they are answered within set SLA. Respond to customer queries through any contact channel while maintaining the set quality standards. Complete customer security check for all queries and complaints that require customer verification as per the set bank processes and procedures. Log all received inquiries, queries and complaints accurately in the available tracking system for records and MIS purposes. Follow and adhere to defined and agreed scripts, processes and procedure while handling customer queries. Acquire and maintain knowledge on bank products and the use of applications to aid in satisfactory query resolution. Follow the escalation process to ensure queries get resolved within the set and agreed SLA To proactively communicate identified risks and opportunities (sale leads) while handling customer queries and complaints Monitor, contact customer and verify the authenticity of Visa transactions to curb fraud. Report working tools that are not in working condition to the Team Leader / IT for attention. Preferred Qualification and Experience Knowledge A university degree in any relevant field knowledge of the bank's products and services will be an advantage Ability to communicate fluently in English will be an advantage. Experience 1-2 years experience in branch banking with exposure to a front office role or in a Call Centre front office role in any service industry. Knowledge/Technical Skills/Expertise Be able to work well within a team, towards a shared goal Be able to work under pressure, with demanding customers Creative in looking for and suggesting improvements Ability to convey factual information clearly and accurately Self motivated
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 06, 2020
Full Time
Job Details Finance: budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors. Job Purpose Establish and managed the country procurement centre excellence, and enforce adherence to good procurement governance framework (Policy and Procedure) To facilitate the imparting of procurement skills including strategic sourcing skills to in-country stakeholders To manage Country wide contracts and suppliers/ service providers that provides and or render service to all countries in the Rest of Africa Instill procurement uniformity across country spend through alignment of RoA procurement to procurement best practices adopted by the Group - Co-ordinate procurement activities in country to achieve economies of scale through aggregation of the sourcing process Key Responsibilities/Accountabilities 1. GOVERNANCE • Facilitate the implementation of Procurement strategies for each commodity and support procurement decisions within the parameters determined. • Ensure adherence to the laid down policies and procedures of Standard Bank. • Monitor and promote compliance with Standard Bank's policies and procedures as well as country specific statutory requirement. • Support all Business Partners throughout the Bank with procurement governance framework. 2. SOURCING • Leverage on the synergies that exist within the various subsidiaries of the Standard Bank Group • Develop and implement sourcing strategies for products and services used across the Bank. • Identify synergies and ways to achieve economies of scale with new and existing suppliers so as to reduce the TCO on products and services • Ensure proper execution of sourcing of goods and services within commodities and initiate Catalogues where required. • Initiate and facilitate the development of a Total Cost of Ownership (TCO) model and ensure that TCO reduction is the key driver in the commodities being managed. • Leverage on the understanding of supplier's strategic plans, market challenges, competition amongst suppliers. • Ensure the smooth running and operation of the Cross Functional Sourcing Teams (CFST's) and Federal Procurement 3. PROCUREMENT BEST PRACTICES • Recognising and rewarding excellent performance and managing poor performance in a consistent and constructive manner within procurement and human resource guidelines • Ensure purchase spend analysis and audits take place with a focus on eliminating waste, non value adding supply chain links and optimising Bank's supply chain proceses. • Ensure that TCO reduction targets are met or exceeded. • Assists with gap analysis of existing Procurement processes and implement appropriate improvements. • Align performance metrics/measurements to organisational/project objectives so as to ensure the achievement of deliverables. • Reduce the percentage spend going through the non formal procurement process (sundry purchases) 4. CONTRACT MANAGEMENT • F acilitate the development and maintenance of contracts for all commodities under the sphere of control. •Facilitate the process of assisting suppliers' performance • Rationalise supplier database through RoA. • Entrench the development and management of supplier through the Service Level Agreement • Assist with standardisation of products, materials and contract template across RoA 5. RELATIONSHIP MANAGEMENT • Review procurement spend with suppliers and formulate a product specific sourcing strategy, advise and guide business partners on the implementation and management of the sourcing strategy • Manage the relationships with key customers and suppliers of the specific products and or services and introduced Service Level Commitments (SLC) or Service Level Agreement (SLA) to monitor and evaluate performance. • Drive the technology or service delivered by the supplier, which contributes to optimal sourcing and procurement decision making process. • Up-skill relevant stakeholders on the Procurement optimisation and transformation journey. • Create effective partnerships with chosen strategic suppliers through building, maintaining and enhancing effective relationships across selected service providers, suppliers and customers. Preferred Qualification and Experience Minimum Bachelor's Degree Over 10 years procurement and supply chain management experience 5 to 7 years experence in Strategic sourcing. Knowledge/Technical Skills/Expertise • Understands the interdependencies between people, systems, business and operational risks, and how to leverage these for optimal project coordination and implementation. • Have competency and experience on analysing supply chain data (end to end), make informed decision base on current date and to predict future trends base on current information. (Supply Chain Analytic competency ) • Proactively coaching and mentoring subordinates. • Supporting and fostering diversity.
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