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Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 06, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To receive and resolve inquiries, queries and complaints from both internal and external customers while maintaining the set quality standards and bank processes and procedures. Key Responsibilities/Accountabilities Receive customer queries through any contact channel and ensure they are answered within set SLA. Respond to customer queries through any contact channel while maintaining the set quality standards. Complete customer security check for all queries and complaints that require customer verification as per the set bank processes and procedures. Log all received inquiries, queries and complaints accurately in the available tracking system for records and MIS purposes. Follow and adhere to defined and agreed scripts, processes and procedure while handling customer queries. Acquire and maintain knowledge on bank products and the use of applications to aid in satisfactory query resolution. Follow the escalation process to ensure queries get resolved within the set and agreed SLA To proactively communicate identified risks and opportunities (sale leads) while handling customer queries and complaints Monitor, contact customer and verify the authenticity of Visa transactions to curb fraud. Report working tools that are not in working condition to the Team Leader / IT for attention. Preferred Qualification and Experience Knowledge A university degree in any relevant field knowledge of the bank's products and services will be an advantage Ability to communicate fluently in English will be an advantage. Experience 1-2 years experience in branch banking with exposure to a front office role or in a Call Centre front office role in any service industry. Knowledge/Technical Skills/Expertise Be able to work well within a team, towards a shared goal Be able to work under pressure, with demanding customers Creative in looking for and suggesting improvements Ability to convey factual information clearly and accurately Self motivated
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Apr 06, 2020
Full Time
Job Details Finance: budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors. Job Purpose Establish and managed the country procurement centre excellence, and enforce adherence to good procurement governance framework (Policy and Procedure) To facilitate the imparting of procurement skills including strategic sourcing skills to in-country stakeholders To manage Country wide contracts and suppliers/ service providers that provides and or render service to all countries in the Rest of Africa Instill procurement uniformity across country spend through alignment of RoA procurement to procurement best practices adopted by the Group - Co-ordinate procurement activities in country to achieve economies of scale through aggregation of the sourcing process Key Responsibilities/Accountabilities 1. GOVERNANCE • Facilitate the implementation of Procurement strategies for each commodity and support procurement decisions within the parameters determined. • Ensure adherence to the laid down policies and procedures of Standard Bank. • Monitor and promote compliance with Standard Bank's policies and procedures as well as country specific statutory requirement. • Support all Business Partners throughout the Bank with procurement governance framework. 2. SOURCING • Leverage on the synergies that exist within the various subsidiaries of the Standard Bank Group • Develop and implement sourcing strategies for products and services used across the Bank. • Identify synergies and ways to achieve economies of scale with new and existing suppliers so as to reduce the TCO on products and services • Ensure proper execution of sourcing of goods and services within commodities and initiate Catalogues where required. • Initiate and facilitate the development of a Total Cost of Ownership (TCO) model and ensure that TCO reduction is the key driver in the commodities being managed. • Leverage on the understanding of supplier's strategic plans, market challenges, competition amongst suppliers. • Ensure the smooth running and operation of the Cross Functional Sourcing Teams (CFST's) and Federal Procurement 3. PROCUREMENT BEST PRACTICES • Recognising and rewarding excellent performance and managing poor performance in a consistent and constructive manner within procurement and human resource guidelines • Ensure purchase spend analysis and audits take place with a focus on eliminating waste, non value adding supply chain links and optimising Bank's supply chain proceses. • Ensure that TCO reduction targets are met or exceeded. • Assists with gap analysis of existing Procurement processes and implement appropriate improvements. • Align performance metrics/measurements to organisational/project objectives so as to ensure the achievement of deliverables. • Reduce the percentage spend going through the non formal procurement process (sundry purchases) 4. CONTRACT MANAGEMENT • F acilitate the development and maintenance of contracts for all commodities under the sphere of control. •Facilitate the process of assisting suppliers' performance • Rationalise supplier database through RoA. • Entrench the development and management of supplier through the Service Level Agreement • Assist with standardisation of products, materials and contract template across RoA 5. RELATIONSHIP MANAGEMENT • Review procurement spend with suppliers and formulate a product specific sourcing strategy, advise and guide business partners on the implementation and management of the sourcing strategy • Manage the relationships with key customers and suppliers of the specific products and or services and introduced Service Level Commitments (SLC) or Service Level Agreement (SLA) to monitor and evaluate performance. • Drive the technology or service delivered by the supplier, which contributes to optimal sourcing and procurement decision making process. • Up-skill relevant stakeholders on the Procurement optimisation and transformation journey. • Create effective partnerships with chosen strategic suppliers through building, maintaining and enhancing effective relationships across selected service providers, suppliers and customers. Preferred Qualification and Experience Minimum Bachelor's Degree Over 10 years procurement and supply chain management experience 5 to 7 years experence in Strategic sourcing. Knowledge/Technical Skills/Expertise • Understands the interdependencies between people, systems, business and operational risks, and how to leverage these for optimal project coordination and implementation. • Have competency and experience on analysing supply chain data (end to end), make informed decision base on current date and to predict future trends base on current information. (Supply Chain Analytic competency ) • Proactively coaching and mentoring subordinates. • Supporting and fostering diversity.
FHI 360 Dar es Salaam, Tanzania
Apr 06, 2020
Full Time
Job Summary: The goal of the USAID's Medicines, Technologies and Pharmaceutical Services (MTaPS), a global five year (2018-2023) Program, is to help low-and middle-income countries (LMICs) strengthen their pharmaceutical systems to ensure sustainable access to and appropriate use of safe, effective, quality-assured, and affordable essential medicines and pharmaceutical services. The program is implemented by Management Sciences for Health (MSH) and its partners including FHI 360 as a core partner. Its main target results include strengthening pharmaceutical-sector governance; increasing institutional and human resource capacity for pharmaceutical management and services, including regulation of medical products; increasing availability and use of pharmaceutical information for decision making and advancing the global learning agenda; optimizing pharmaceutical-sector financing, including resource allocation and use; and improving pharmaceutical services, including product availability and patient-centered care, to achieve desired health outcomes. Accountabilities: Conducts MEL activities in countries located in regions of MTaPS support. Provide high-level technical leadership and regular support to the MTaPS country program offices to ensure that MEL plans are well designed and implemented based on robust monitoring, evaluation, and learning systems that align with the MTaPS global MEL system. Build the capacity of MTaPS-supported countries' staff and local partners in the region and work hand in hand with these staff/partners to develop and implement MEL systems in line with donor requirements and best practices, through formal training and regular mentoring. In collaboration with the HQ MEL team, regularly analyze project performance data datasets, produce custom data visuals to better understand performance and guide progress towards targets at a granular level, and identify quality gaps. Guide data quality assurance system development, implementation, and analysis at the country level, and provide support in developing data quality improvement plans. Support the development of country learning and M&E work plans, and advise on the implementation/ development of appropriate systems and tools, ensuring that MEL system implementation adheres to the appropriate global strategy and remains technically sound. Further program learning and adaptation through analysis and triangulation of data, documentation of program successes and contribution to the production of analytical and technical reports, presentations and related publications. Design, conduct and/or advise on appropriate evaluation and learning designs and strategies in line with MTaPS agenda, which may include special quantitative and qualitative studies. Provide technical support to the planning and implementation of regular in-country MEL review sessions and the implementation and monitoring of follow up actions to ensure progress toward targets. Operationalize procedures and instruments for planning, monitoring and evaluating project activities based on the results framework and the activity timeline. Promote collaborative tools to facilitate the sharing of ideas and work among MTaPS technical teams and external partners. Conduct field visits in supported countries to monitor progress, assess the quality of data collection mechanism and data collection and observe actual results against expected results, collaboratively address shortcomings with the field team and set action plans. Advise on and help design innovative data collection systems that make appropriate use of ICT and contribute to real-time data being available for analysis. Collaborate with MTaPS staff and partners to present and publish MEL articles at relevant conferences and in peer-reviewed journals. As needed, maintain a constructive dialogue and technical exchange with field counterparts, technical staff, and stakeholders at implementation and strategic partner level. Develop and maintain collaborative relationships with donor/client organizations, professional networks, relevant government agencies, bilateral and other NGOs and participate in meetings with outside partners as needed. The regional advisors will also serve as a backstop to country offices and other regional technical needs. They will prioritize and focus on countries with limited or no direct MEL support and serve as a conduit for facilitating MTaPS MEL guidelines, SOPs, and tools. Applied Knowledge & Skills: Flexible, self-starter, patient, dedicated, and creative. Ability to manage work independently, set realistic priorities, problem-solve, and plan for the successful implementation of activities. High-level communication including drafting reports, collaboration and interpersonal skills. Excellent language skills, both written and spoken in English and French. Excellent training, facilitation, and coaching skills for diverse audiences particularly in monitoring, evaluation, and learning. Excellent organizational skills and attention to detail. Demonstrated skills in Microsoft Office Suite applications, including Word, Excel, and PowerPoint as well as google doc. Excellent written / verbal communication skills, including in cross-cultural settings. Ability to undertake additional responsibilities and to work effectively under pressure and to organize and prioritize competing activities with diverse teams in developing country locations and to produce results within specific timeframes. Desire to work effectively in a team-oriented environment. Problem Solving & Impact: Ability to provide broad global technical leadership to multiple components for moderate to complex programs. Defines and develops solutions for major business or functional challenges. Is sought out to provide advice or solutions in the area of M&E technical area. Is informed about current developments in the area of M&E technical area. Works under broad direction with considerable latitude for independent action. Specific actions are guided primarily by professional standards and expected outcomes of the program/project. Decisions and actions have an impact on the smooth operation and timeframes of the unit programs/projects; impact on the broader organization is generally indirect. Problems encountered are complex and may involve unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards. Faulty decisions or recommendations will normally result in critical delays and modifications to projects or operations, cause substantial expenditure of additional time, resources, and funds; and jeopardize future business activity. Supervision Given / Received: May supervise junior level, staff members. Work is reviewed in terms of meeting the organization's objectives and schedules. Accomplishes results through managers or senior members of the team. Manages a technical area staff and function area within the organization. Plays a coaching and mentoring role for others; may assist in team management as necessary, although it has no formal people management responsibility. Supervision Given/Received: May supervise junior level staff members. Work is reviewed in terms of meeting the organization's objectives and schedules. Accomplishes results through managers or senior members of team. Manages a technical area staff and function area within the organization. Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility. Education: Master's Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field. Experience: At least 8+ years of experience providing Strategic Information/Monitoring and Evaluation technical assistance or senior program-level M&E leadership, especially in international settings. Experience with health program datasets, databases or electronic medical records platforms like DHIS 2, and Open MRS, ODK, etc. Experience with technical assistance in pharmaceutical or health systems programs strengthening, including pharmaceutical services strengthening related to MNCH,TB, HIV/AID, Malaria, in developing countries. Strong statistical data analysis skills, proficiency with STATA, Power BI, R or SAS a plus. Experience designing or overseeing roll-out of mobile data collection systems a plus. Experience with business development a plus. Typical Physical Demands: Typical office environment. Ability to sit and stand for extended periods of time. Ability to lift 5-50 lbs. Technology to be Used: Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other handheld devices. Travel Requirements: Less than 10% This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal. FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Mar 18, 2020
Full Time
Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose To effectively manage and support the banks' database systems, Core Banking Infrastructure systems and Datacentre support through the provision of timely, effective and professional ICT services as well as backups and restore of banks' core systems. Key Responsibilities/Accountabilities Perform preventative and re-active (1st and 2nd level) database maintenance and database administration. Monitor monthly performance of databases and develop action plans to remedy any degradation of service by employing appropriate house-keeping strategies for databases clean ups and other database management activities Support installations and implementations of databases in the bank by ensuring thorough testing on the test environment before loading on the production and disaster recovery systems Ensure that Disaster Recovery Plans are tested and DRP document updated. Sustaining the security and integrity of data in the Bank's Databases Provide required business reports as per the needs Monitor daily/monthly performance of systems (Databases, Core banking systems hardware and storage) and develop action plans to remedy any degradation of service by conducting systems clean ups where necessary Ensures high availability of Database and Core banking servers Monitor overall capacity utilization of Core banking environment (database and core banking systems) ensuring it is optimized to meet business requirements and escalate to Line Manager where necessary. Identify shortcomings on the core banking systems and escalate to Line manager for further escalation. Review Database and Core servers security controls periodically to ensure data and system access controls are not compromised Create and maintain documented (e.g. Disaster recovery) procedures for the Database and core banking systems. Eliminate key man dependencies within the team and ensure cross skilling Participate in the technical processes during the Business continuity activities Participate in project implementations as assigned by Line Manager and ensure completion within set timelines Ensure backup for all database and core banking systems and that the restore process is in place. Ensure database replication between production and DR data centres Datacentre management Daily monitoring of Datacentre Facilities(Power,UPS and Aircon) and escalate any faults accordingly. Preferred Qualification and Experience Minimum of Bachelor's Degree either in Information Technology, Computer Science, Computer Engineering or equivalent degree from a recognized institution Professional qualifications in Oracle and any other IT certification i.e ITIL, Linux etc Minimum of 3 years' experience in Oracle Database administration Knowledge/Technical Skills/Expertise Programming language skills such as Java, Python and PHP. Working knowledge of Oracle Database Appliance(ODA) Working knowledge of MS Windows, Linux and Unix Server platforms
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Mar 11, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Attending to all aspects relating to collateral documentation and routine related aspects for the Branches. . Accurate Filing and Maintaining of Collateral Documentation in Safe Custody Key Responsibilities/Accountabilities To ensure the correct release and retrieval of the correct collateral documents from the system and the vault to ensure high standard of service. To ensure that capture, lodgements and release of collateral in effected timeously for meeting turnaround time. To ensure correct filing of documents in the strong room for effective work flow processes. To ensure that absolute documentation is held in an orderly manner for effective workflow processes. To attend to all internal and external requests for copies of collateral to be sent/faxed to ensure excellent customer services. To timeously attend to queries. Preferred Qualification and Experience the incumbent must be an LLB (Laws) or Collateral related field the incumbent must have 1-2 years experience in a similar position. Preferable to have banking experience, particularly pertaining to banking processes with regard to collateral documentation and the operation thereof. Knowledge/Technical Skills/Expertise Understanding of the bank's products and facilities. Understands the terms of the facilities,and the conditions that will need to be compiled with over the duration of the facility's life to ensure that legal risk is effectively restricted
Stanbic Bank Dar es Salaam, Dar es Salaam Region, Tanzania
Mar 11, 2020
Full Time
Job Details Vendor & Procurement Job Purpose To work as agreed with the Procurement Manager on major Sourcing initiatives as well as identify, develop and execute commercial solutions To create a commodity specific best in class sourcing leadership to the organization by benchmarking new processes, approaches, and technology that will continually drive improvements on performance and business results, maximizing value to the organization. To take responsibility for the development and implementation of effective category strategies across the appropriate lines of business or the entire enterprise. To research, identify and analyze current and emerging procurement trends, develop a deep understanding of market conditions, develop proposed supply chain solutions focusing on total cost of ownership and Supplier Diversity. To build and leverage strong working relationships with internal customers and key suppliers to assure cost, quality, and delivery targets are met. To create and communicate a vision of potential opportunities with enthusiasm, and rally support for that vision while motivating others. Contribute to achievement of the development of local suppliers Key Responsibilities/Accountabilities Ensure that Total Cost of Ownership targets are met and/or exceeded Drives for early Strategic Sourcing involvement in the project lifecycle to better influence strategy and results through the establishment of a commodity specific Category Advisory boards. Develops and implements effective category strategies across the appropriate lines of business and/or the entire enterprise. Develop sourcing strategies and market approach, negotiating “best in class” commercial solutions aligned to business drivers or delivering specified components thereof. Undertake defined aspects of key commercial activities necessary to support delivery of the commercial solution (e.g. Contract Due Diligence) - undertake relevant analysis as required at key stages of the sourcing process. Manage the handover of commercial arrangements into live operation post contract award Develops presentations and presents recommended commercial and sourcing solutions in a clear, concise, and effective manner to leadership to gain understanding and support Researches, identifies, and analyzes current supplier and market trends Benchmarks new processes, approaches, and technology that will continually drive improvements on performance and business results Contributes to the development of the strategic sourcing vision (strategic 5-year plan) and annual operating plan. Sets and re-evaluates priorities in accordance with business needs and expectations. Builds and leverages strong working relationships with internal customers and key suppliers Assist in developing supplier scorecards that measure performance against key requirements and obligations Assist in the development of Supplier Diversity opportunities by identifying new and/or alternative suppliers Develops and leads implementation of supply chain process improvements Knowledge sharing with sourcing colleagues, supporting new ways of working and assist with the development and implementation of new tools and techniques Work cross-functionally to establish and maintain working relations with other parts of the Group, influencing as needed to deliver role outputs Work with Sourcing Head to plan approach to market, drawing up timelines and personal task management sheets to achieve agreed objectives. Report on project status while maintaining all management activities on a day-to-day basis Ensure sourcing is in line with organisational and external governance Support and contribute to team building and team dynamics through personally displaying leadership and team attributes Embrace new ways of working with Sourcing Colleagues and wider community, helping to embed new ways of working and cultural changes Preferred Qualification and Experience The incumbent must be registered member of the PSPTB The incumbent must be a holder of CPSP (Certified Procuement & Supplies Professional) The incumbent must hold a Bachelor Degree in Procurement & Supplies, Supply Chain Management, Logistics Management, or B.Com As a minimum the incumbent must be in the "Graduate" category. Knowledge/Technical Skills/Expertise Extensive knowledge of Sourcing and Supplier Management techniques Ability to influence clients Attention to detail and ability to assimilate, appraise and extract information quickly when faced with numerous ad hoc queries. Problem solving skills to analyse information to evaluate internal and external demand and external supplier information and extract critical cost opportunities. Negotiations skills P2P competent Risk Management and project management skills The ideal candidate must have Logistics and Facilities experience, planning and buying experience Sourcing or relevant commercial experience in excess of 3 years
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