Jumia

105 job(s) at Jumia

Jumia Algiers, Algeria
Feb 25, 2020
Full Time
Merchandiser - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities: Taking the lead on the category strategic orientation and the full responsibility of the category’s P&L Bringan exceptional growth for the sales volume, the margin and the conversionrate Delivering growth on your PnL,leveraging on the power of the marketplace, bringing orientations,feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions Location Algiers , Algeria We Offer A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Alger, Algeria
Feb 24, 2020
Full Time
Télévendeur ( se) - Jumia (Full Time) Pionnieret leader du e-commerce en Afrique, la plateforme Jumia repose sur unemarketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en tout sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Mission: En tant que télévendeur (se), vous conseillez des clients dans leurs achats en lignes, en vous assurant de leur satisfaction. Vous êtes amené à démarcher des clients potentiels par téléphone, dans le respect de la règlementation en vigueur. Vous élaborez une relation de confiance avec votre base client pour encourager le re-achat. Profil Recherché: Parfaite maîtrise des langues Arabe & française Fibrecommerciale Fortemotivation Goût du challenge Résistance au stress Esprit d’équipe Sens des responsabilités Capacité d’écoute Aisance verbale et rédactionnelle Maîtrise de la bureautique et de la téléphonie Avantages sociaux et autres : Une formation continue permettant à chacun de progresser professionnellement. Une qualité de travail unique sur le marché avec des conditions de travail satisfaisantes. Un véritable plan de carrière : 100 % de nos encadrants sont issus de la promotion interne. Rémunération : Une rémunération fixe et variable selon les ventes réalisées. Partie Fixe : 25 000 DZD/net /mois Partie Variable : entre 0.5 % et 2% du chiffre d’affaire réalisé/ mois, en fonction de la performance de vente et la satisfaction client. Lieu de travail : Dely Brahim, Alger Nous offrons Une expérience unique dans un environnement entrepreneurial et structuré. La possibilité de faire partie d'une équipe hautement professionnelle et dynamique travaillant dans le monde entier. Une croissance personnelle et professionnelle sans précédent, car notre objectif à long terme est de former la prochaine génération de dirigeants à nos futurs projets Internet.
Jumia Cairo, Egypt
Feb 23, 2020
Full Time
VOIP Engineer - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. MainResponsibilities: Centrally responsible for VoIP and E1 linedeployments and provisioning Able to perform network/infrastructure auditsand rollout/adapt according to defined/standardized solutions Provide advanced technical support for Xcallyand other telephony applications. Activities will include configuration,performance and security Provide first and second level support forxcally and voice users when required Ensure change control and other processes &procedures related to xcally and voice are followed, and that configurationdocumentation is completed when systems are deployed or modified Assist in performing voice/xcally project riskassessments, scoping and scheduling Document all infrastructure (Networking/Servers) environments Ensure all voice infrastructure has effective resource and capacity monitoring and that infrastructure capacity plans are established and maintained Participate in the appropriate out-of-hoursthird line support to provide the required business continuity and incidentmanagement Perform diagnostic procedures to identify andrectify any reported telephony problem Simulate all application projects in controlled environment before rolling out in the production system Requirements: Computer Science (BSc CS), Network and SystemAdministration (B. Eng.) or equivalent work experience Expert with asterisk, telephony, voipmanagement and deployment Knowledge on linux operating systems (Debian,Centos) Knowledge of Networking (CCNA) Weoffer: A unique experience in an entrepreneurial, yetstructured environment The opportunity to become part of a highlyprofessional and dynamic team working around the world An unparalleled personal and professionalgrowth as our longer-term objective is to train the next generation of leadersfor our future internet ventures
Jumia Accra, Ghana
Feb 21, 2020
Full Time
Head of HR - Jumia (Open-ended) Jumia is a leading e-commerce platform in Africa. It is builtaround a marketplace, Jumia Logistics, and JumiaPay. The marketplace helpsmillions of consumers and sellers to connect and transact. Jumia Logistics enablesthe delivery of millions of packages through our network of local partners.JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users inAfrica, Jumia believes that e-commerce is making people's lives easier byhelping them shop and pay for millions of products at the best prices whereverthey live. E-commerce is also creating new opportunities for SMEs to grow,and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa,Jumia is led by top talented leaders offering a great mix of local andinternational talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities: As Head of HR, your mainresponsibilities will be to manage all ~250 employees and transition HRstrategy to growth and people development including all aspects of recruiting,onboarding, social relations, training, retention, growth, office managementand offboarding. Your responsibilities will include, without being limitedto: Admin and compliance : Implements and administrates allHR policies & procedures guiding Jumia companies (onboarding,contracts, internal policies, immigration, leave management, payroll,offboarding); Ensures admin processes are running smoothly; Manages compliance to allHR (safety, health, other) and labour topics for all Jumia companies; Manages the HR &Admin team on a daily basis and in their development. Development: Implements and administrates allHR policies & procedures guiding Jumia companies (recruiting, training,mobility, induction, retention, succession planning, talent management,PPR); Ensures processes are running smoothly; Implements and leadsour performance management system (objective, performance based andtransparent); Uses data analysis to influence strategic decisionsand to address organizational challenges to talent management; Promotes and coordinates initiatives that supportorganizational change; Drives the achievement of HR results by leveragingresources, developing performance standards and results in planning andmonitoring. Work environment: Implements satisfaction/motivation barometers,measures and acts accordingly; Suggests appropriate events to strengthen sense ofbelonging; Manages employeerelations (social bodies, employee satisfaction, health and security); Manages culture and theoffice in general (IT, logistics, office initiatives, valuesdissemination, every-day life). Coaching and advice: Improves the performance of others by empowering astrong leadership and coaching culture; Works closely with leadership to build, implement andenforce the HR initiatives (policies, programs, processes ...); Coaches managers tosupport and roll out people development efforts. Central HR participation : Promotes feedback mechanisms for employees toinfluence the continuous improvement of HR services and processes; Ensures HR practices are aligned with business needsand makes recommendations to HR leadership when changes are appropriate; Provides input to the design and development ofcompany-wide HR initiatives and ensures they are aligned with businessneeds. Requiredskills & qualifications: Problem solving ability; Demonstrates operational andstrategic skills; Experience of acting as a rolemodel; Comfortable in developing teammembers and empowering staff; Rigorous management of results; Brand Notoriety; Employee Engagement;Innovation and Change; Able to work to deadlines andadapt to changing conditions; Ability to inspire confidencethrough timely delivery of information and plans; Works independently, consultswhere appropriate; Self-motivated; Demonstrated ability to makeindependent decisions, evaluate people, manage conflicting priorities in afast-paced environment and effectively interface with business andfunction leaders in a global matrix organization; Outstanding communication,coaching, influencing and interpersonal skills with the ability to workeffectively with people at all levels of the organization; Passionate, wants to make adifference in the organization; Minimum 8 years' experience in HR; Master's degree in businessadministration, Human Resources or related field is required; Thorough working knowledge ofMS Office, e.g. solid and sound Excel knowledge . WeOffer: A unique experience in an entrepreneurial, yetstructured environment; The opportunity to become part of a highly professionaland dynamic team working around the world; An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders for ourfuture internet ventures.
Jumia Algiers, Algeria
Feb 20, 2020
Full Time
Head Of Customer Services Jumia-Full Time Algeria Jumia is a leading e-commerce platform in Africa. It is built around amarketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions ofconsumers and sellers to connect and transact. Jumia Logistics enables thedelivery of millions of packages through our network of local partners.JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.With over 1 billion people and 500 million internet users in Africa, Jumiabelieves that e-commerce is making people's lives easier by helping them shopand pay for millions of products at the best prices wherever they live.E-commerce is also creating new opportunities for SMEs to grow, and jobopportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is ledby top talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact in Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Objective As Head of CS, your responsibility is make sure that the needs of ourcustomers are being satisfied,coordinate customer service activities andoperations and maximize performance across the teams in order to give anamazing assistance to our customers . Your aim is to provide excellent customer service and to promote this ideathroughout the organisation you work for. Main Duties & Responsibilities Supervisecustomer service team leaders and managers Manageproductivity performance of differents teams ManageCustomer satisfaction performance (CSAT) and make agents reach the target Providehelp and advice to customers Trainteams to deliver a high standard of customer service Optimizethe recruitment process with HR teams Monitorthe overall performance of all Agents Managedifferent queues backlogs Manageproductivity performance of respective teams : Inbound, outbound, Email,Issue resolution, Live chat, Social media Handlecustomer complaints or any major incidents Writereports analysing the customer service that your organisation provides Organizemeeting with other managers to discuss possible improvements to customerservice Ensureend-to-end teams welfare Ensurebudget requirements are met Ensurethat teams variables are calculated correctly and paid out on time Required Skills & Qualifications Master’s degree with management criteria will be preferred Successfulprevious experience as a customer service representative 5+ years’ supervisory experience 2+ years’ experience in customer service Excellentverbal and written communication skills Proficiencywith Microsoft Office Suite and Google Docs Abilityto translate your skills to other employees through training and mentor Adequateknowledge of the online marketplace model and ecommerce environment Demonstratedability to communicate, present and influence credibly and effectively atall levels of the organization Advancedknowledge in call center tools Musthave strong leadership, organizational and team management skills Mustpossess an advanced knowledge of customer service Abilityto work on multiple projects simultaneously and meet deadlines onschedule. In-depthknowledge of customer service principles and practices In-depthknowledge of customer service software, databases and CRM tools Excellentmentoring, coaching and people management skills Leadership:Motivate the teams, work with them to make sure they abide by all companypolicies and procedures. Patience:Having patience will help you stay polite, even in stressful situations Problem-SolvingSkills: Being able to problem solve with a customer will help your job. We offer Aunique experience in an entrepreneurial, yet structured environment Theopportunity to become part of a highly professional and dynamic teamworking around the world Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures
Jumia Algiers, Algeria
Feb 20, 2020
Full Time
Head Of Ops Excellence - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Description: Work on clear and impact ful projects to improv e operations & our partners experience Structure processes to maintain a lean operations on all the order flow from customer service operations to logistics operations and vendor experience, your responsibilities will include without being limited to ; Auditing current operation processes and identifying current risks and compliance gaps Building roadmaps with other head of departments to ensure revamp of processes and correct ownership by teams identifying specific actions to improve main KPIs based on ad hoc requests: VNPS and NPS scores, seller and CS ops queue management, compliance with forward and reverse flows SLAs Ability to understand and own systems used by operations departments and suggest improvement to Jumia Group central teams Troubleshooting all vendor problems affecting the supply chain and ensures problem resolutions are achieved without compromising the relationship with vendors and company customers Profile and skillsrequired: Education :top Engineering and Business Schools Goodknowledge in english, Excel is a must Experience : a minimum of 4 to 5 years in logistics/supply chain or Business Process Reengineering is a must Entrepreneurshipmindset, results oriented What we offer: A uniqueexperience in an international, entrepreneurial, yet structuredenvironment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the bestbackgrounds.
Jumia Lagos, Nigeria
Feb 18, 2020
Full Time
JForce Planning Manager - Jumia Nigeria Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective: You will be responsible for driving analysis of performance metrics to identify opportunities and build evidence to support strategic decisions. Support the team’s P&L with the aim of bringing exceptional growth in sales volume, margin and conversion rate. Responsibilities: Support theexecution of the Offline Salesplan, e nsu reJumia always has for each JForce consultant and their customer , the right products at the best price, at the rightplace. Supporting Head of offline sales on strategic decision making and steering the performance daily. Being within our teams, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic JForce orientation. Und erstand markets trends , JF consultants, vendorsand customer s. Continuously b ringingvaluable insights and convictions to support your re commendations. Build analysis, flying high and diving deep, to ensuresmart reporting on the performance across all categories, workingalongside C ommercial P lanning team to deliver best in class performancesteering . Owning the planning and execution of JForce’s partnerships with brands, offering them a revolutionary way to get their products to the customers. Ensuring tight control on budget used for indirect commissions and subsidy. Work very closely with thecommercial department to plan the campaigns in accordance with their owncapacity and schedule. Maintain repository of AB test on JForce campaign performance reviews Work seamlessly with all other departments (Marketing, JS , Operations , Finance ...),enabling decision making, problem solving and ensuring laser focusexecution. Support massive and complex JForce operations and project management initiatives,coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying ourtools and process. Qualification and Experience: Bachelor’s degree from accredited universities. 5-8 years experience in analysing large data sets andmaking recommendations . Proficiency in MS Office, Excel (VBA would be a plus) Proficiency in SQL and Google suite Excellent verbal and written communication skills andpresentation skills Excellent analytical, numerical and problem-solvingskills required Ability to work to deadlines and targets, canprioritize tasks under pressure We Offer Joining the JForce, the teampushing the boundaries of Jumia ever further (recognized by MIT as onethe most innovative ventures). A unique experience in an entrepreneurial, yetstructured environment. The opportunity to become part of a highly professionaland dynamic team working around the world. An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders for ourfuture internet ventures.
Jumia Dakar, Senegal
Feb 17, 2020
Full Time
Internal controller - Jumia Sénégal ( Open Ended) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Re sponsibilities: Reviewingand evaluating the Internal Control and Compliance systems based on Grouppolicies, defines improvement measures and ensures their implementation. Reportall compliance issues and breaches of the group Internal Controls andCompliance policies. Evaluateand improve the effectiveness of risk management, Internal Control andCompliance framework, and governance processes. Activelyparticipate in the development of the risk and control structure withinthe areas (Revenue, Procurement, Cash, banks, HR, Legal, Compliance,Vendor Management, Security…) based on the defined Group Risk and ControlAssessment Program. Assistbusiness process owners in their business process reviews andrisk-assessment:- Provide guidelines (control objectives, risks to be covered, goodpractices…) to ensure that Internal Control and Compliance is integratedin the activities, with efficient and effective control designs.- Have a consulting/advisory role- Participate in projects as appropriate, for instance: processreview, review of policies… Trackand contribute to the remediation of issues within the areas ensuringremediation is completed. Identify,track and report operational risk incidents for the areas assigned. Ensureactivities within the company do not conflict with correspondingregulations and develop measures to prevent or detect these instances. Collectand analyze established metrics related to the control environment for theareas assigned and identify areas of concern. Designsthe annual testing schedule for the Internal Control and Compliance matrixin accordance with Group Internal Control and Compliance methodology. Conductingcompliance, financial and operational audits. Conducting ad-hoc auditsrequested by Group Internal Control Manager, Senior Management or supportin other finance related projects. Keys Requirements: A completed master’s degree from an accrediteduniversity; An MBA, Business Management degree or relevant Proficientin Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficientin Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail,etc. Excellentanalytical skills – assess, design and sell a given solution Fluentin English We Offer Buildingthe biggest logistics platform in Africa ; Aunique experience in an entrepreneurial, yet structured environment ; Theopportunity to become part of a highly professional and dynamic teamworking around the world; Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures.
Jumia Cairo, Egypt
Feb 17, 2020
Full Time
Business Intelligence Team Lead– Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. The Business Analyst will get the most out of our seller database. By gathering insights from the raw data, you should be able to construct a credit-scoring model, which will be used to take the loan underwriting decision. Our Analyst will provide insights to business leaders for making daily, weekly, monthly managerial decisions. Our new team member will participate in developing the reporting domain as well as provide ad hoc analytical support for our activities across countries. Main Responsibilities Designing, delivering and improving a credit scoring model for Jumia seller Managing a Team of Business Intelligence Analysts Validating and testing the credit scoring model Tracking Performance of Jumia Lending Developing and improving the reporting domain Mining data in order to propose new analysis and evaluate feasibility of fulfilling new information requests from management. Required Skills and Qualifications Bachelor's Degree in Business, Engineering or IT related field 5+ years of experience Prior experience in an analytical role and data visualization tools (PowerBI, QlikView, Tableau, etc.); Highly proficient SQL languages and in Microsoft applications (mainly Excel); A statistical programming language like R or Python would be much appreciated; Being familiar with clustering & regression techniques would be a plus; We offer: A unique experience in an entrepreneurial, yet structured environment; An opportunity to be part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else; A unique experience working in an international group impacting millions of users and in revenue.
Jumia Algiers, Algeria
Feb 17, 2020
Full Time
Head of J-Force - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsibilities: Manage the commercialperformance of the JForce team Coordinate team performance with business goals – mostly working closely with the commercial team Design marketing campaigns toreach revenue targets and agent activation targets. Ensure that the Shipped to Net(STN) and other operations related KPIs of JForce are enforced by runningpromotions, offering incentives and issuing penalties for cancellations. Develop and manage healthyworking relationships between the team and the J-Force Agents byincreasing interactions and monitoring/ devising structures for the growthof agents. Design and coordinate the implementation of processes aimed at resolving J-Force Agents’ issues within 24hours of complaint. Optimize the recruitmentprocess across board (every region) and strategize on improving Agentactivation Monitor the overall performanceof all Agents and Regions. Ensure that agents’ commissions are calculated correctly and paid out on time Required Skills & Qualifications Basic Requirements BSc in Business Administration,Business management, Accounting, Economics, Marketing or related fieldfrom a recognised and accredited university. A Masters’ in any relevant field is an added advantage 5 – 7 years’ experience working in a fast-paced corporate environment preferably in a similar role. 3 - 4 years in working in asales position preferably managing a large team Successful previous experienceas a sales representative or sales manager, marketing or demandingcommercial operations role consistently meeting or exceeding targets Committed to continuouseducation through workshops, seminars and conferences Experience in ProjectManagement with proven ability to drive processes from inception to finish Strong business sense andadequate knowledge of the online marketplace model and ecommerceenvironment Expected Personal and Technical Skills Advanced knowledge in MicrosoftOffice suite (Excel, Word and Power point) and Google Office productivitytools Demonstrated ability tocommunicate, present and influence credibly and effectively at all levelsof the organization Must possess strong analyticaland problem-solving skills Must have strong leadership,organizational and team management skills Must possess an advancedknowledge of customer and market dynamics and requirements. Ability to work on multipleprojects simultaneously and meet deadlines on schedule. Excellent mentoring, coachingand people management skills We Offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Accra, Ghana
Feb 16, 2020
Full Time
Marketing Manager (Jumia Food) - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over5,000 employees in more than 10 countries in Africa, Jumia is led by toptalented leaders offering a great mix of local and international talents and isbacked by very high-profile shareholders. Jumia is committed to creatingsustainable impact in Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Overviewof this role: Byjoining the Marketing team, you will champion our growth through marketingstrategy formulation and execution. You will join a fast-growing business andwork closely with our best vendors to increase our impact and changelives. Main responsibilities: You will be responsible for driving Jumia’s On Demand brand and marketing strategy across all channels. This role will provide strategic leadership across the organization to ensure that the brand is reaching a broader audience with consistent, effective, appropriate messaging and a unified and engaging customer experience. Developingstrategies that energize and strongly differentiate the JUMIA brand in theEcommerce sector in Ghana, positioning Jumia Food as the primary provider foranything, delivered fast. Create and execute successful content marketing campaigns, media strategies, and integrated marketing communications to increase the company’s awareness, drive user growth and retention. Increase company’s website traffic and acquisition of new audiences through offline and online marketing tools and tactics, including and not limited to blog and website publishing, social media, events, corporate responsibility initiatives, etc. Determineeffectiveness of offline campaigns against targets and budgets and iterateactions as necessary. Managingand controlling all public relations and communication related topics. Developcurated marketing strategies for top partners. Establishnew partnerships and promotional programs that reach sizeable externalaudiences to drive significant new users and website traffic Contributeas an integral member of the marketing leadership team, defining ongoingpriorities and contributing in all areas of the function. Required Skills & Qualifications: Arelated degree from a recognised university Mastersdegree is an added advantage. Strongcommercial and analytical skills. At least 5 years’ experience in the same or a related field Structured,organized and good planning skills Ableto work under pressure in a fast paced and competitive environment Greatcommunication skills Excellent command of tools or fast learner (Microsoft office suite and Google tools Flexibleand able to handle multiple tasks at the same time We offer: A unique experience in an entrepreneurial, yet structured environment: The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth environment
Jumia Abidjan, Ivory Coast
Feb 13, 2020
Full Time
Fleet Manager - Jumia Food (Full time) - Abidjan Pionnier et leader du e-commerce en Afrique, la plateforme Jumia repose sur une marketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en tout sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Missions principales Management de la flotte : -Définir des propositions en vue de la structuration de la flotte -Recevoir, identifier et sélectionner les meilleurs livreurs à recruter -Onboarder et former les livreurs (créations de comptes, process etc.) -Contrôler la qualité de la flotte et du suivi des process par les livreurs -Coacher et gérer la flotte en continu (être le porte-parole et point de contact privilégié des livreurs) -Organiser des réunions hebdomadaires avec les livreurs pour délivrer des informations, du matériel ou des conseils afin d’optimiser leurs performances -Suivre et sanctionner le comportement des livreurs -Suivre et remonter les incidents terrains mettant en cause les livreurs G estion du planning livreur : -Mettre à jour et optimiser le planning en fonction des commandes -S’assurer de la bonne santé des KPIs du fleet management (commandes par jour/livreur, taux de présence, taux d’acceptation sur l’application, taux de ponctualité) -Assurer le respect des KPIs définis (UR, taux d'absentéisme, nombre de commandes/livreurs) Suivi de la paie livreur : -Investiguer les cas de réclamations des livreurs portant sur les commandes -Regrouper et comptabiliser les documents impactant la facturation des livreurs -S’assurer du suivi et des sanctions relatives aux écarts de versement des livreurs Mener tout le programme d’animation du vendeur (intégré au département Vendor Relationship Management) : - Gestion de la performance (gamme – ventes – opérations) - Plan de communication (via tous les canaux) - Organisation d’évènement offline - Définir et implémenter des challenges Vendeurs pour engager efficacement nos vendeurs en améliorant leurs résultats Gestion d'une équipe de dispatchers Compétences requises & Expérience Maîtrise de l'anglais Expérience en e-commerce & logistique Proactif, ponctuel, organisé Fort esprit entrepreneurial Maîtrise du pack Office Solides compétences en management et leadership Solides compétences en communication et relationnel Capacité à résoudre des problèmes de manière autonome Nous offrons Une expérience unique dans un environnement structuré et entrepreneurial L'opportunité de faire partie d'une équipe dynamique et professionnelle au niveau mondial Une évolution personnelle et professionnelle qui suit notre vocation à former les leaders de demain sur notre secteur d'activité
Jumia Casablanca, Morocco
Feb 13, 2020
Full Time
Sales - Jumia Food (Full Time) Who we are : Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities : Telephone prospecting and dynamic field: identification of future partners Development of the restaurant portfolio and contribution to the acquisitionof new partners Negotiation and signing of partnership contracts with restaurants Monitoring of performance indicators and implementation of correctivestrategies Establishment of long-term business relationships with partner restaurants Identification and adaptation to market opportunities. Establish reporting related to the position Required profile : Business school diploma A first field experience in commercial negotiation Passion for sales and negotiation Personal skills required: Very autonomous Anaytical and synthetical mind Ambitious and ready to work in a highly motivating and demanding startupenvironment We offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce giant The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Dely Brahim, Algeria
Feb 13, 2020
Full Time
Head of Advertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Alger, Algeria
Feb 12, 2020
Full Time
Customer Service Sales Manager - Jumia (Full Time) Who are we: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Description: As a part of Customer Service team – Jumia Mall, you will oversee building, tracking and managing the telesales department to reach your targets in terms of merchandise value generated by your team, customer satisfaction and delivery success rate, both on inbound and outbound flows. You’ll be responsible to develop best in class sales scripts, and ensure your team master sales process and the best offer. Job Location: Algiers, Dely Ibrahim. Your responsibilities will include, without being limited to: Coaching, inspiring and motivating a telesales team. Ensuring the team meets the sales, customer satisfaction and success rate targets. Developing sales strategies to guarantee success and growth. Disciplined use of CRM system, communication and customer management. Monitoring random calls for quality assurance and determine performance gaps and provide feedback to individual Supervisors and Telesales Reps. Forecasting, analysing and reporting sales data to top management Ensure new process and projects proper implementation. Participating in the improvement of telesales process and scripts at group level. Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled. Create a successful on-boarding experience for each new hire by developing the process. Serve as backup for the outbound dialer and perform other duties as required. Who we´re looking for : Master’s degree with management criteria will be preferred Successful previous experience as a customer service representative 2+ years’ supervisory experience 2+ years’ experience in telesales Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel, Word and Power point) and Google Docs Ability to translate your skills to other employees through training and mentor Adequate knowledge of the online marketplace model and ecommerce environment Other Required Skills: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Advanced knowledge in call center tools Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer service In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Leadership: Motivate your team, work with them to make sure they abide by all company policies and procedures. Patience: Having patience will help you stay polite, even in stressful situations Problem-Solving Skills: Being able to problem solve with a customer will help your job. French & Arabic fluent & English professional required Key Performance Indicators Merchandise Value (Sales amount) Customer Satisfaction Success of rate Quality Audit Score We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Join the Journey!
Jumia Kenya
Feb 12, 2020
Full Time
Onsite Merchandiser -Jumia (Full Time) Whowe are Jumia is the leading pan-Africae-commerce platform. Founded in 2012, Jumia’s mission is to improve the qualityof everyday life in Africa by leveraging technology to deliver innovative,convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform. With over 5,000 employees in 14 countries spanningacross 6 Africa regions, Jumia is led by top talented leaders offering a greatmix of local and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? The Merchandiser is aprofessional member of the Merchandising team and reports to the Head of OnsiteMerchandizing & Design. Your primary responsibility is to proactively driveand optimize online business on the website - mobile, app and desktopplatforms. You will be entrusted with developing merchandising campaignstrategies and plans, resulting in exciting and timely onsite campaigns andinitiatives that will maximize sales, profits and drive overall brandpositioning. You would also be involved in product recommendation planning,promotional planning, and partnership management. The mainchallenges are described as below: MainResponsibilities Daily health-check and maintenance of thewebsite and app to ensure quality and user experience Drive the optimization of overall ConversionRate and key Onsite KPIs across all devices and Onsite channels - desktop,mobile and app Constant optimization of revenues and ensureoutstanding quality of the content across devices Owning the website front end from A-Z and Eyefor small details, everything on website is your responsibility Work with other teams (graphics, marketing,catmans etc.) across the company and coordinate and filter onsiterequests, as well as manage onsite capacity. Generate and share weekly report withMerchandising team to include actionable takeaways, risks andopportunities from a trend, financial and brand perspective Monitor, analyse, optimize and report onperformance of campaigns and key learnings to maximize results Be a source of innovative ideas; Improvelanding pages/campaign designs and performance and give feedback Weekly campaign planning and monitoring forefficient e-merchandising: challenge product assortment, cataloguestructure and navigation, and optimize user experience to maximize sales Up to date with industry leading designsoftware and technologies (Photoshop, Illustrator, InDesign, etc) Highly proficient in all design aspects, aswell as attention to details and prioritise design workflow Possession of creative flair, versatility,conceptual/visual ability and originality Demonstrable graphic design skills with astrong portfolio Team work and knowledge sharing between Jumiacountries Required Skills & Qualifications Demonstratedability to work harmoniously with a cross-functional team of categorymanagers, marketing professionals, design teams and others to create aworld-class customer experience Salesmentality and proactive thinker who can translate corporate productmanagement strategy into an online experience Ability toprioritize work, understand and follow processes, and utilizeavailable resources. Ability tounderstand commercial/campaign requests and translate to design briefs Demonstratedability to manage multiple campaigns/projects, including prioritization,planning and execution Strong andorganizational skills with strong attention to detail and accuracy Proficiency andgood working knowledge of CSS, HTML, Microsoft Office applications(Word, Excel, and PowerPoint) and design software and technologies (Photoshop,Illustrator, InDesign, etc) is a plus Ability tomulti-task and reprioritize in a dynamic environment Strongproblem solving and decision-making skills; as well as ability to work anddeliver under pressure, and within tight deadlines Excellentcommunication and presentation skills Must possesseCommerce and business acumen We Offer A unique experience in an entrepreneurial, yet structured environment,growing at a very high rate A unique opportunity of discovering Africa and having strong impact inbuilding the African e-commerce sector A unique opportunity to learn about diverse processes that make abusiness efficient and successful An unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders
Jumia Abuja, Nigeria
Feb 12, 2020
Full Time
Corporate Affairs Manager - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The role holder is responsible for implementing the Jumia’s Corporate Affairs and Communication strategy in the following areas: Regulatory Compliance Government Relations Stakeholder Engagement Responsibilities Regulatory Compliance Highlight high level issues relating to Corporate Affairs are addressed in the right sequence and timely. Develop strategy for public private partnerships and ensure compliance with regulatory bodies. Driving CSR engagements with members of the public and assessing potential implication to group’s brand. Assists in localizing regional Corporate Affairs priorities in line with developing local strategies as required. Government Relations Coordinate complex interactions with legislative staff, other local and state officials, federal agency staff and other government officials/staff. Establish and implement short and long-term goals, objectives, policies and operating procedures for the government relations support function; Monitor and evaluates policy programs impacting the Jumia Operations in the industry of operation. Stakeholder Engagement Work with key stakeholders on consultative efforts to drive reforms that impact the operating environment. Develops and maintains up to date stakeholder maps used to implement pre-determined Corporate Affairs & Communication strategies. Represents Jumia Group in public engagements ensuring the group’s views and positions are well represented. Competencies Required Translating strategic business objectives into consumer centric engagement tactics Communication: working directly, frequently, with numerous teams to execute these tactics successfully against business goals Strong management and interpersonal skills Collaborative and problem-solving ability to work with cross functional team. Self-motivated individual with a strong entrepreneurial spirit. Cultural sensitivity and awareness High degree of tact and confidentiality Strong reporting, analytical and negotiating skills Qualification & Experience Bachelor's degree from any accredited university in the field of Media & Communication, Political Science, Law or Business Administration. MBA or relevant postgraduate qualification will be added advantage Minimum 5 years managerial experience in Public Affairs or Corporate Affairs & Communications, preferably in any regulated industry. Excellent knowledge of current affairs Advanced Proficiency in MS Office (Word, Power Point, Excel) is required. High level of adaptability to diverse and fast changing environments. Experience of working in an environment of cultural diversity We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Algiers, Algeria
Feb 12, 2020
Full Time
Head Of Content - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Responsabilities : As Head of Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Manage a team of 5 to 10 content owner, graphic designer and photographer Lead team in creating content in french and arabic in line with the Jumia standard and KPIs; Own the quality of the product content from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions ; Project and team management skills are essential ; Proven ability to manage multiple team, competing priorities simultaneously ; Autonomous, you adapt fast and learn by doing ; Qualification & Experience Master Degree in business, engineering or arts ; 1-2 years' experience in content creation for high traffic website ; 1 year minimum managerial experience ; Working knowledge of the online businesses/e-commerce industry ; Experience with Salesforce is a plus ; We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.
Jumia Cairo, Egypt
Feb 11, 2020
Full Time
Key Account Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 12 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! About the role As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. You will focus on one category, managing c-levels end-to-end relationships for our top brands and vendors. From the very essence of commercial to operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs Main Responsibilities Build strong links with C-Levels and account managers of our top brands and vendors Act as a representative of Jumia to Key Accounts Ensure a flawless understanding of the entire ecosystem as well as a tremendous network Drive category growth by ensuring we have the right products at the right prices Ensure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) Anticipate sourcing through brand product roadmaps On-board 100% of your account’s products available Organize key commercial events such as Black Friday, Jumia Anniversary, etc. Build a comprehensive business plan for your category to ensure we structured growth Required Skills & Qualifications Bachelor's Degree in Business, or any related field At least 5 years either in FMCG, tier 1 retail groups, top banking & consulting companies Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Strong interpersonal skills Great ability to work in a fast-paced and competitive environment Flawless English communication We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Nairobi, Kenya
Feb 08, 2020
Full Time
Business Development Manager - Jumia Advertising Services (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life inAfrica by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment anddelivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active onour platform. With over 5,000 employees in 14 countries spanning across 6 Africa regions, Jumia is led by top talented leaders offeringa great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? We are launching Jumia Advertising services in Kenya, to enable agencies & partners to access 4-5M unique visitors per month ( 30% of the active internet population according to Google). The messages will reach highly targeted segments, right at the moment of purchase . To help us build this out, we are hiring a Business Development lead for Jumia Advertising Services Kenya. Someone who knows the media & ad landscape - and can hit the ground running. MainResponsibilities Seek out & establish new relationships with advertisers – from vendors (eg Unilever), agencies (eg Scangroup) and institutions (eg Airtel) Educate them on how our services work & how to maximise the value of their investments Manage relationships with them over the long term to deliver value, and ensure repeat business Deliver on our Ad Revenue targets (net of commissions, costs, etc) Work closely with the JAS Performance Manager, responsible for the technical execution of JAS campaigns Define & improve processes,standards, templates and best practices both internally and regionally Required Skills & Qualifications Strong network in ad landscape – with agencies, clients etc Critical that you know well who to approach, how to pitch & identify value for customers Excellent business development skills (inc interpersonal and presentation skills) Excited to BUILD a new service at Jumia & disrupt the media landscape of Kenya Passionate about advertising, marketing, data, analytics and technology Understanding of digital marketing KPIs a plus Undergraduate or graduate degree in a technical or businessfield Degree preferably in Marketing, Business or Engineering 4+ years with Media or Agency experience Action-oriented and result-oriented Works well with full autonomy Strong interpersonalskills: active listening, persuasion & informal influence, teamwork, and integrity Well organized and resistant to stress Excellent eye fordetail We Offer BUILD - a new business line in an entrepreneurial, yetstructured environment,surrounded by AAA people GROW – we will challenge you, be prepared for unparalleled personal and professional growth DISRUPT - Disrupt the Media Landscape, and be a leading figure in the Kenyan field