Jumia

39 job(s) at Jumia

Jumia Dakar, Senegal
May 14, 2020
Full Time
Head of Customer Service - Jumia Sénégal (Open - Ended) About Jumia: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities : Be the voice of the customer Follow and implement the Global strategies and procedures, and clearly communicate set goals Manage all the CS channels: Inbound, Outbound, Emails, Social media platforms, ensuring compliance in areas of quality and efficiency. Maintain a proactive attitude towards complaint management and issue resolution Closely monitor the performance and delivery of set SLAs, and follow-up on daily operations Build a strong relationship with the Central Head of Customer Service, take input, give feedback to, and ensure a strong cooperation Recruit, train, and manage the customer service agents Regularly report to the Central Head of Customer Service as well as the Country MD on the delivery of set SLA and suggestions on how to improve Analyze data and statistics for the CS team within his/her jurisdiction Key Requirements Proven ability to influence, motivate, and lead in a large organization Prior experience in business operations at a high-growth organization Personal obsession with detail, efficiency, and user experience Strong interest in retail and technology Engaging entrepreneurial spirit blended with excellent analytical skills Fluency in English is a must; Other languages are a plus Advanced degree from a top-ranked institution We offer : A unique experience in an entrepreneurial, yet structured environment; The opportunity to become part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth given the challenges that we propose you to take.
Jumia Accra, Ghana
May 11, 2020
Full Time
Head of Planning & Performance - Jumia (Full Time) Who we are: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. About the role: The Planning & Performance function at Jumia is responsible for anticipating and structuring the planning & performance activities for the country. We are a cross functional team delivering what is right for the country agnostic of function or agenda. The role emcompasses eight clearly defined dimensions: Steering country on full PnL to profitability across GP1/GP2 & GP3 Producing and owning Monthly/Weekly performance planning Constantly refining and improving our approach to deliver on our budget and vision Prepare mid month and monthly Performance reviews Launching/implementing and monitoring performance steering actions across marketing/commercial/ops and Jumia Services Lead performance steering and execution of Tier 1 events in country The Head of Planning & Performance is manages and coordinates high impact actions and projects across all functions commercial/marketing/Ops and JS. The aim is to bring exceptional profitable usage growth.. The Head of Planning & Performance is a key contributor to delivering a profitability and sustainable Jumia with world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans. This role entails: Defining and monitoring monthly performance across and full PnL identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory Leading the defining and implementation of performance steering actions to growth in the profitable usage of Jumia Giving weekly visibility on key deviations versus Business Plan for the country Assessing every month the deviation versus Jumia Services SLA (Service Level Agreement) to avoid any extra cost due to lack of planning accuracy Leading locally the Tier 1 event execution across functions Launching/implementing and monitoring performance steering actions across marketing/commercial/ops and Jumia Service A successful candidate will fulfil the following requirements: Ability to execute cross functional performance plans Strong interpersonal skills Advanced analytical skills Organized and s tructured A Fast learner who is r esistant to stress Independent with a strong ability to go further than the expectations Expected background and technical skills: Top Business / Engineering Schools and Universities 5 years experience Significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated Proficiency in MS Office and Excel (VBA would be a plus) Ability to analyse large data sets to make strategic decisions As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader. We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds
Jumia Accra, Ghana
May 11, 2020
Full Time
Jumia Services Country Manager - Jumia (Full Time) Who we are: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. About the role: As JS Country Manageryour main responsibilities will be to develop and drive the logistical arm ofJumia, in your market through operational and strategic actions. You willdirectly build and manage your operational team. You will be supported by aworld-class team that has opened ventures throughout Africa and can bringexperience and tools to ensure your success in the country. What you will do : Implement best practice fulfillment processes in the country Recruit and manage thelogistics and fulfillment team normal Manage a fleet and 3PL providers + negotiate with 3PL provider Deliver measurable results linked to your business within designated region Ensure monthly reportingof actions and results against target percentages Ensure the smoothfulfillment of the items sold Ensure the quality ofthe measurement of selected KPIs hourly, daily, weekly and monthly Scale the team and theprocesses to support the growth of the company Constantly improve anddevelop new internal processes Make fast decisions inorder to solve daily emergencies Produce regularreporting on the Operations performance Create an unparalleledenvironment for employee development and happiness Coordinate projectmanagement of new initiatives Budget management andcontrol Ensure that allfinancial processes associated with each financial month, quarter and year endare executed accurately and in a timely manner at Executive level Undertake ad hoc projects as required in the development of the department’s objectives Who you are: Excellent communicationskills both written and verbal Familiarity with workingin a culturally diverse environment Excellent People, Problem-solving, Negotiation, Time management and Coordination skills Self-Driven and great independent follow-through Ability Strong entrepreneurialskills, leadership, and drive Relevant Experience& Qualifications: Bachelors. Degree(Business Administration, Logistics- supply chain, Economics, Engineering) Advanced Excel for dataanalysis, to create macros, pivot tables, analytical capabilities and workbooks. Relevant professionalcertification in Logistics or supply chain management will be an addedadvantage Relevant years of experience in FMCG, E-Commerce or commercial experience Demonstrated competencyin data reporting and analysis Experience in amultinational environment Experience or high levelof comfort in logistics operations Experience of E-commercebest practices, with an understanding of customer and seller behavior We Offer: A unique experience in an entrepreneurial, yet structured environment, surrounded by AAA A unique opportunity of having strong impact in building the African eCommerce sector The opportunity to become part of a professional and dynamic team An unparalleled personal and professional growth – grow with Jumia
Jumia Accra, Ghana
May 11, 2020
Full Time
Head of Engagement - Jumia (Full time) Who We Are: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsibilities: As Head of Engagement you will be responsible to utilize all Offline media channels & Social media to drive consumer adoption to Jumia. You will also leverage PR to foster Jumia branding. Offline media channels will include TV, radio, out of home (billboards), print. Social media media will focus on Facebook, Instagram, YouTube, Google (ratings especially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. Your responsibilities will include: Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1 commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia Black Friday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencer program - the cornerstone of our influencer strategy Ensure growth on # vendors participating to the program Assess the quality of the influencers and emulate the community Frequently interact with them to ensure they are excited to be part of the program Design and implement tool to better monitor the impact of their posts on some performance indicators Engagement levels on their posts, # app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on a daily basis Provide guidance to ensure posts generate the right level of engagement Be ahead of the curve for all the viral trends Memes, challenges, reposts, news Share best practices across countries Foster genuine user-generated content - with a clear focus on YouTube Emulate our followers and users so they frequently post content Promote user-generated content Create virality / give it visibility Review Social Media Sentiment through Social studio Understand the drivers & design actions to correct any negative trajectory Support Jumia SoMe team interacting with our followers and customers on a daily basis Develop branding of Jumia as well as customer understanding Develop & execute long & short-term PR strategy to be aligned with country CEO vision, and building a sustainable relation with media, influencer & public figures Act as Brand Ambassador by presenting & guarding the brand Contribute to building the annual yearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focus group Manage & own the offline marketing budget, ex budget split across different channels, and end of month finance reporting Set specific KPIs for each activity and evaluating its ROI Develop Jumia talent pool by recruiting and managing team Setting their KPIs, and continuously develop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Ghana Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Lagos, Nigeria
May 08, 2020
Full Time
Chief Operating Officer - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country. Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives Responsibilities Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives. Customer Experience : all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience. Vendor Experience : all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience. The responsibilities are: Day to day team management: Customer experience, Vendor experience, Customer Service and IT infrastructure Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal. Understanding the central improvement projects and ensuring their effective and efficient local execution. Gather detailed feedback from customers & vendors Update the central team with feedback synthesis and related necessary improvements Lead and implement necessary improvements at a local level. Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions. Leading recruitment activities when necessary. Competencies Required Owner mentality and an entrepreneurial drive. Proficiency in Microsoft Office (Word, Excel and Power point) tools. Working knowledge of Google Office Productivity Tools. Good verbal and written communication skills and presentation skills. Good problem-solving skills required. Proven ability to manage multiple tasks simultaneously. Ability to work to deadlines and targets, can prioritize tasks under pressure. Qualification & Experience Bachelor’s Degree in any field from a recognised and accredited University. 8 years work experience and at least 5-6 years’ work experience at a senior operations management level. Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry. Excellent interpersonal and influencing skills. Problem solving and quick decision-making ability. Proven experience in target setting and ability to efficiently manage multifunctional team. Ability to get hands-on with the team & results oriented. Well organized and excellent communication skills. We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply for this job Link to this job Share this job Location Nigeria Department Operations Job Title Chief Operating Officer - Jumia (Full Time) Salary D Experience 8 years City Lagos Country Nigeria
Jumia Tunis, Tunisia
May 08, 2020
Full Time
Security Manager - Jumia (Full Time) Jumia is a leading e-commerce platform inAfrica. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect andtransact. Jumia Logistics enables the delivery of millions of packages throughour network of local partners. JumiaPay facilitates the payments of onlinetransactions for Jumia's ecosystem. With over 1 billion people and 500 millioninternet users in Africa, Jumia believes that e-commerce is making people'slives easier by helping them shop and pay for millions of products at the bestprices wherever they live. E-commerce is also creating new opportunities for SMEsto grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Security manager is responsible for protection of employees, company assets, accident prevention, and accident response. S/he will be required to make sure all areas and individuals onsite are safe and secure. In this role you will have the opportunity to assist in creating and fully managing the security of all Jumia facilities. KeyResponsibilities EmployeeSafety and Security Responsibilities Assist in the development and implementation of property and emergency procedures. Conduct investigations of any internal shrinkage and report it to management. Act as front-line security to effectively monitor and protect assets and individuals. Oversee periodic patrols of entire property and parking areas. Administer property and asset policies fairly and consistently. Implement action plans to monitor and control risk. LossPrevention Security Responsibilities Compliance to Loss Prevention guidelines and procedures. Develop and maintain a working relationship with local law enforcement authorities. ManagementResponsibilities Audit and analyses the needs and build strong processes that goes along with group policy and process Plan, design and implement an overall risk management process for the organization Make sure partners and employees in different departments follow the guidelines. Use systems and help develop road map that can help achieve targets JobRequirements Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. Diploma or certification in security management services will be an added advantage Minimum of 4 years warehouse management security, logistics/supply chain, e-commerce, consulting experience Experience in security/loss prevention management In-depth knowledge of performance metrics Experienced in monitoring and situation evaluation Attention to detail and high level of accuracy and precision Excellent communication and leadership, organizational and time-management skills Problem solving skills and analytical skills. Know how to manage priorities and work with short terms Ability to make quick and smart decisions under pressure. What we offer: A unique experience in an international, entrepreneurial, yet structured environment Unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet service lines The opportunity to be part of a team full of talented people with the best backgrounds.
Jumia Tunis, Tunisia
May 07, 2020
Full Time
Agent d'acquisition Jumia (Internship) Pionnier et leader du e-commerce en Afrique, la plateforme Jumia repose sur une marketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en toute sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Mission : Acquisition des nouveaux vendeurs (Offline/ Online) Explication des conditions de vente sur le site de Jumia aux nouveaux vendeurs Participation au développement de la base des vendeurs sur Jumia Profil recherché : Une attitude proactive, capable de travailler à la fois individuellement et en équipe I mpliqué, axé sur les résultats, méthodique et structuré Connaissance du marché Tunisien Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré Une opportunité unique d'avoir un fort impact dans la construction du secteur du commerce électronique en Afrique L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former la prochaine génération de leaders
Jumia Casablanca, Morocco
May 07, 2020
Full Time
Jumia Prime Analyst - Jumia Morocco - (Full time) - Limited Contract Who we are: Jumiais the leading internet group of Africa with already over 3,000 employees in 26African countries and huge successes such as Jumia E-commerce, Jumia Pay, JumiaOne, Jumia Travel, Jumia Food, Jumia Services, etc. It is led by a group ofleaders offering a great mix of local and international talents. Africais home to some of the fastest growing economies on the planet, offeringexcellent opportunities in a vibrant and booming environment. In the marketswhere Jumia operates, economic growth currently fosters customer demand forgoods and services to rise, enabling innovative businesses to flourish. Wehave created a well-balanced team of energetic and highly motivated individualswith a genuine passion for African emerging markets. We are currently lookingfor outstanding candidates interested in entrepreneurship and web businesses. Job description The Jumia Prime Analyst position sits withinthe regional team and supports the roll-out of the Jumia Prime Subscriptionprogram across key markets. The role is focused on providing the data andinsight necessary to take decisions on Jumia Prime. The Position of Jumia Prime Analyst Entails: Support the Head of Jumia Prime in executing the build strategy for Jumia Prime 2020, focused on Prime Member acquisition, retention and engagement as well as incorporation of 3rd party services. Update Weekly Dashboard for Jumia Prime Performance Monitoring Undertake analysis for Monthly performance summary presentation Design framework for new business metrics as the Jumia Prime program evolves Support local teams on implementation of new initiative / project roll-out. (Projectdesign, PMO building, briefing, implementation monitoring and troubleshooting) Develop Standard Operating Procedures (SOP) and provide briefing to local teams on implementation of new projects. Support performance management (i.e. Prime Subscription Sales) with local marketing teams. Manage the BI Roadmap for Jumia Prime, developing the analytics & metrics required and implementing this with central BI Innovates and find ways to simply and streamline the Jumia Prime programme, reporting framework, communication channel. Develops an understanding ofsubscription-based business model and the way in which this can apply to Jumia Skills Required: Amazing analytical, numerical and problem-solving skills, experience with Power BI and SQL an advantage Solution oriented and proactive attitude, in parallel with “Get Things Done” mindset Ability to work to deadlines and targets, can prioritize tasks under pressure A Fast learner who is resistantstress Very independent with ability to go further than the expectations Ability to forge effective working relationships as a prerequisite for project implementation You feel confident when communicating in English We Offer : Aunique experience in an entrepreneurial, yet structured environment Theopportunity to become part of a highly professional and dynamic team workingaround the world Anunparalleled personal and professional growth as our longer-term objective isto train the next generation of leaders for our future internet ventures Competitivecompensation Join the Journey!
Jumia Algiers, Algeria
May 06, 2020
Full Time
Chief Marketing Officer - Jumia - Algeria (Full Time) Pionnier et leader du e-commerce en Afrique, la plateforme Jumia repose surune marketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en toute sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Missions principales : Définir la stratégie marketing de Jumia Algérie et contribuer à installer Jumia comme la référence incontournable du e-commerce en Afrique ; Optimiser la visibilité de Jumia en Algérie sur les Social Mediaş, dans la presse, à l’occasion d’opération marketing en partenariat ; Manager l’équipe marketing de Jumia ; Mettre en œuvre la planification des actions marketing de Jumia en Algérie; Définir et implémenter la stratégie de pénétration des marches ; Piloter le budgetmarketing ; Mettre en œuvreles campagnes marketing local dans le cadre des contraintes du budget ; Mettre en œuvredes innovations marketing ; Mettre en place le système de mesure de la performance des campagnes marketing, en évaluant pour chaque campagne le coût d’acquisition ou le retour sur investissement ; Travailler en étroite collaboration avec le Country Manager et les autres directions pour l’amélioration de l’expérience vendeurs et clients ; Partager les bestpractices avec les autres pays. Qualifications requises: Master degree Compétences certaines en Excel, Word, Pptx, etc. Expérience en marketing, Communication et stratégies, Expérience en management Bilingue : français, anglais Un minimum de 4 ans d’expérience professionnelle est requis Notre offre : Une expérience unique dans un environnement international, entrepreneurial et structuré ; Une amélioration personnelle et professionnelle inégalée car notre objectif à plus long terme est de former la prochaine génération de leaders pour nos projets futurs sur internet ; Une opportunité de faire partie d'une équipe pleine de personnes talentueuses.
Jumia Algiers, Algeria
May 04, 2020
Full Time
Head Of Operations Excellence - Jumia (Full Time) Jumia is a leadinge-commerce platform in Africa. It is built around a marketplace, JumiaLogistics, and JumiaPay. The marketplace helpsmillions of consumers and sellers to connect and transact. Jumia Logisticsenables the delivery of millions of packages through our network of localpartners. JumiaPay facilitates the payments of online transactions for Jumia'secosystem. With over 1 billion people and 500 million internet users in Africa,Jumia believes that e-commerce is making people's lives easier by helping themshop and pay for millions of products at the best prices wherever they live.E-commerce is also creating new opportunities for SMEs to grow, and jobopportunities for a new generation to thrive. With over 5,000employees in more than 10 countries in Africa, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact in Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a newgeneration. Headof Operations Excellence Summary You will oversee process standardization, buildreporting metrics, systems enablement and improving the overall efficiency ofthe warehousing, vendor and logistical business for Jumia Services. Key Responsibilities : Project ManagementOffice Support the definition of E-commerce Business Cases (scope, goals,deliverables, costs, timescales, plans, dependencies, resourcerequirements and milestones) Ensure pre-scope project plan is communicated to all projectstakeholders together with their individual responsibilities. Ensuring project plans are created and maintained, deliverablestracked against time and cost, and resource utilization is monitored Co-coordinating quality activities to meet quality objectives.Managing project risks, issues and change control, communicating theimpact to the project Conducting or contributing to post implementation reviews andidentifying any lessons learned. Feeding carry-forward items back into the program plan Business Intelligence: Provide expertise in understanding and using Jumia Services datamodels and systems, and act as resource in the interpretation and use ofdata generated and utilized by users of BI Tools. Create KPIs and implement simple systems for performance measurementsand growth. Design granular dashboard using advance excel techniques whichidentify bottleneck areas of the operational processes. Use Order life analysis to monitor end-to-endwarehouse/ logistics processes to improve operational efficiency. Systems: Provide system support and resolve issues for all tools used byvarious teams Provide inputs to central development team on new features required bythe business Lead training and rollout of new systems or features for JumiaServices. Drive new process initiative and Institutionalize tech changesrequired for better alignment / visibility of packages / Items Queue Management: Ensuring the timely scan at all the legs and updating in systems formovement as transferable unit. Monitor the queues closely to identify anomalies thus improvingperformance. Oversee daily Reporting on Incidents/Change/Problem tickets and SLAstatus Update the incident categorization matrix based on evolving businesscomplexity. Overall Point of Contact for End to End package/ item handling byJumia Services Process Control: Responsible for any mismatch of packages and all exception handlingfor packages in transit and at different hubs) Managing the loss compliance and write-off guidelines for packagesstuck at different stages of packages/ item journey. Training all the in-house/ out-house teams for any new / existingprocesses for smooth operations AuditingSOPs vs on-ground processes and improving on deficiencies Service Request: Develop and improve new and existing processes for resolving customerand vendor issues. Resolve all escalated issues end-to-end across Jumia Services Assign all non-compliance related issues to each defaulting departmentand ensure proper actions are taken. Manage all emergency related logistics issues which could lead tonon-satisfaction of the customer. E.g., Theft, Accidents, Confiscation ofpackages & weather obstruction. Inform and liaise with In-house and 3rd Party teams to resolvediscovered problems. Analyze and document all customer / seller complaints to preventfuture occurrences of past problems Required Qualifications: Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering) Advanced degree preferred but not required. Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. Relevant Experience: Minimum 8 years-total experience in sales, operations and/or vendormanagement, experience, preferably within distribution, transportation orcustomer contact operations is required Demonstrated success in cross-functional, global project/programexecution. Process oriented, well-organized with a high level of attention todetail Excellent communication and negotiation skills Excellent analytical ability (with excellent proficiency in MS Excel);ability to leverage analytical work into action-oriented reporting andplans of action. Strong attention to details Skills and Competences: Strong entrepreneurial skills, leadership and drive Experience or high level of comfort in logistics operations Experience managing teams or large projects Demonstrated ability to work in a fast paced and competitiveenvironment What weoffer: A unique experience in an international, entrepreneurial, yetstructured environment Unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders for our futureinternet service lines The opportunity to be part of a team full of talented people with thebest backgrounds.
Jumia Algiers, Algeria
May 04, 2020
Full Time
Merchandiser - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around amarketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect andtransact. Jumia Logistics enables the delivery of millions of packages throughour network of local partners. JumiaPay facilitates the payments of onlinetransactions for Jumia's ecosystem. With over 1 billion people and 500 millioninternet users in Africa, Jumia believes that e-commerce is making people'slives easier by helping them shop and pay for millions of products at the bestprices wherever they live. E-commerce is also creating new opportunities forSMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities: Ensure proper application ofthe principles of merchandising applied to e-commerce Monitoring of the execution ofcommercial campaigns Analyze performance and report Optimizing the user experienceof the jumia.dz platform Perform the benchmark andonline and offline competitive intelligence (Field trip) Required Skills & Qualifications Basic Requirements Action oriented and resultsoriented Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strongability to go further than the expectations Expected Technical and Personal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel Ability to analyse large datasets to make strategic decisions We Offer A unique experiencein an entrepreneurial, yet structured environment The opportunity to become partof a highly professional and dynamic team working aroundthe world An unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet ventures
Jumia Kampala, Uganda
May 04, 2020
Full Time
Payroll and Tax Accountant Jumia is Africa's leading internetgroup, with already over 3,000 employees in more than 14 African countries andhuge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, JumiaHouse, Jumia Jobs and Jumia Services. It is led by top talented leadersoffering a great mix of local and international talents and is backed by MTN,Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. 15.0pt;background:white'> Founded in 2012, Jumia's mission is to revolutionize the conceptof shopping by providing customers with the best online shopping experiencethrough a wide range of products categories including mobiles &tablets, computers, electronics, home & living, fashion, sports, health& beauty, grocery and others.Africa is one of the fastest growing economies in the world, offering excellentopportunities in a vibrant and booming environment. Its economic growthhas enabled innovative businesses to flourish and this is where Jumia stepsin.We are currently looking for talented people with a passion for emergingmarkets and Africa to join our team and embark on our exciting journey. normal;mso-outline-level:1;background:white'> normal;mso-outline-level:1;background:white'> Job Title; Payroll and Tax Accountant Job Responsibilities = In charge of payroll. Preparation in liaison with HR &processing. Responsible for posting payroll related transactions andreconciliation of respective GL accounts. Review and ensure proper accountingand accuracy for all payroll lines. Ensure accuracy timely filing of statutorypayroll deductions = In charge of tax. Manage and maintain the company’s data base. Timely filing of returns and processing of payments in regards to the same. Possess strong knowledge of tax laws and regulations and advise on relevant changes that could affect the business. Responsible for posting of all tax related transactions and reconciliation of the respective GL accounts = In charge of intercompany reconciliations and the local POC forany group related inquiries = Hands on support during reporting procedures. Assists inpreparation of cash flow forecasts, budgets, balance sheet analytics, amongothers Qualifications, Skills and Experience: = The ideal applicant should hold a Bachelor’s Degree in Accounting, Business or Finance with a strong preference in the disciplines of Accounting and preferably Tax = Should have strong knowledge of the tax laws for Uganda = Full/part qualification in ACCA/CPA would be an added advantage = Two to three years’ experience in accounting or audit function = Proficiency in Microsoft Office computer applications with astrong emphasis on Excel skills = Demonstrates the ability to develop strong working relationshipswith team members, colleagues and customers
Jumia Cairo, Egypt
May 04, 2020
Full Time
Business Intelligence Team Lead– Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. The Business Analyst will get the most out of our seller database. By gathering insights from the raw data, you should be able to construct a credit-scoring model, which will be used to take the loan underwriting decision. Our Analyst will provide insights to business leaders for making daily, weekly, monthly managerial decisions. Our new team member will participate in developing the reporting domain as well as provide ad hoc analytical support for our activities across countries. Main Responsibilities Designing, delivering and improving a credit scoring model for Jumia seller Managing a Team of Business Intelligence Analysts Validating and testing the credit scoring model Tracking Performance of Jumia Lending Developing and improving the reporting domain Mining data in order to propose new analysis and evaluate feasibility of fulfilling new information requests from management. Required Skills and Qualifications Bachelor's Degree in Business, Engineering or IT related field 5+ years of experience Prior experience in an analytical role and data visualization tools (PowerBI, QlikView, Tableau, etc.); Highly proficient SQL languages and in Microsoft applications (mainly Excel); A statistical programming language like R or Python would be much appreciated; Being familiar with clustering & regression techniques would be a plus; We offer: A unique experience in an entrepreneurial, yet structured environment; An opportunity to be part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else; A unique experience working in an international group impacting millions of users and in revenue.
Jumia Accra, Ghana
May 04, 2020
Full Time
Head of HR - Jumia (Open-ended) Jumia is a leading e-commerce platform in Africa. It is builtaround a marketplace, Jumia Logistics, and JumiaPay. The marketplace helpsmillions of consumers and sellers to connect and transact. Jumia Logistics enablesthe delivery of millions of packages through our network of local partners.JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users inAfrica, Jumia believes that e-commerce is making people's lives easier byhelping them shop and pay for millions of products at the best prices whereverthey live. E-commerce is also creating new opportunities for SMEs to grow,and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa,Jumia is led by top talented leaders offering a great mix of local andinternational talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities: As Head of HR, your mainresponsibilities will be to manage all ~250 employees and transition HRstrategy to growth and people development including all aspects of recruiting,onboarding, social relations, training, retention, growth, office managementand offboarding. Your responsibilities will include, without being limitedto: Admin and compliance : Implements and administrates allHR policies & procedures guiding Jumia companies (onboarding,contracts, internal policies, immigration, leave management, payroll,offboarding); Ensures admin processes are running smoothly; Manages compliance to allHR (safety, health, other) and labour topics for all Jumia companies; Manages the HR &Admin team on a daily basis and in their development. Development: Implements and administrates allHR policies & procedures guiding Jumia companies (recruiting, training,mobility, induction, retention, succession planning, talent management,PPR); Ensures processes are running smoothly; Implements and leadsour performance management system (objective, performance based andtransparent); Uses data analysis to influence strategic decisionsand to address organizational challenges to talent management; Promotes and coordinates initiatives that supportorganizational change; Drives the achievement of HR results by leveragingresources, developing performance standards and results in planning andmonitoring. Work environment: Implements satisfaction/motivation barometers,measures and acts accordingly; Suggests appropriate events to strengthen sense ofbelonging; Manages employeerelations (social bodies, employee satisfaction, health and security); Manages culture and theoffice in general (IT, logistics, office initiatives, valuesdissemination, every-day life). Coaching and advice: Improves the performance of others by empowering astrong leadership and coaching culture; Works closely with leadership to build, implement andenforce the HR initiatives (policies, programs, processes ...); Coaches managers tosupport and roll out people development efforts. Central HR participation : Promotes feedback mechanisms for employees toinfluence the continuous improvement of HR services and processes; Ensures HR practices are aligned with business needsand makes recommendations to HR leadership when changes are appropriate; Provides input to the design and development ofcompany-wide HR initiatives and ensures they are aligned with businessneeds. Requiredskills & qualifications: Problem solving ability; Demonstrates operational andstrategic skills; Experience of acting as a rolemodel; Comfortable in developing teammembers and empowering staff; Rigorous management of results; Brand Notoriety; Employee Engagement;Innovation and Change; Able to work to deadlines andadapt to changing conditions; Ability to inspire confidencethrough timely delivery of information and plans; Works independently, consultswhere appropriate; Self-motivated; Demonstrated ability to makeindependent decisions, evaluate people, manage conflicting priorities in afast-paced environment and effectively interface with business andfunction leaders in a global matrix organization; Outstanding communication,coaching, influencing and interpersonal skills with the ability to workeffectively with people at all levels of the organization; Passionate, wants to make adifference in the organization; Minimum 8 years' experience in HR; Master's degree in businessadministration, Human Resources or related field is required; Thorough working knowledge ofMS Office, e.g. solid and sound Excel knowledge . WeOffer: A unique experience in an entrepreneurial, yetstructured environment; The opportunity to become part of a highly professionaland dynamic team working around the world; An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders for ourfuture internet ventures.
Jumia Lagos, Nigeria
May 04, 2020
Full Time
JForce Planning Manager - Jumia Nigeria Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective: You will be responsible for driving analysis of performance metrics to identify opportunities and build evidence to support strategic decisions. Support the team’s P&L with the aim of bringing exceptional growth in sales volume, margin and conversion rate. Responsibilities: Support theexecution of the Offline Salesplan, e nsu reJumia always has for each JForce consultant and their customer , the right products at the best price, at the rightplace. Supporting Head of offline sales on strategic decision making and steering the performance daily. Being within our teams, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic JForce orientation. Und erstand markets trends , JF consultants, vendorsand customer s. Continuously b ringingvaluable insights and convictions to support your re commendations. Build analysis, flying high and diving deep, to ensuresmart reporting on the performance across all categories, workingalongside C ommercial P lanning team to deliver best in class performancesteering . Owning the planning and execution of JForce’s partnerships with brands, offering them a revolutionary way to get their products to the customers. Ensuring tight control on budget used for indirect commissions and subsidy. Work very closely with thecommercial department to plan the campaigns in accordance with their owncapacity and schedule. Maintain repository of AB test on JForce campaign performance reviews Work seamlessly with all other departments (Marketing, JS , Operations , Finance ...),enabling decision making, problem solving and ensuring laser focusexecution. Support massive and complex JForce operations and project management initiatives,coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying ourtools and process. Qualification and Experience: Bachelor’s degree from accredited universities. 5-8 years experience in analysing large data sets andmaking recommendations . Proficiency in MS Office, Excel (VBA would be a plus) Proficiency in SQL and Google suite Excellent verbal and written communication skills andpresentation skills Excellent analytical, numerical and problem-solvingskills required Ability to work to deadlines and targets, canprioritize tasks under pressure We Offer Joining the JForce, the teampushing the boundaries of Jumia ever further (recognized by MIT as onethe most innovative ventures). A unique experience in an entrepreneurial, yetstructured environment. The opportunity to become part of a highly professionaland dynamic team working around the world. An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders for ourfuture internet ventures.
Jumia Egypt
May 04, 2020
Full Time
3PL Performance Manager - Jumia Services (Full time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities: You will be in charge of building and managing the 3PL community for Jumia Services in Egypt with the below responsibilities: Creatingand standardizing 3PL community management for Jumia Services Establishing the community management principles and routines Implementing the routines with each logisti cs partner alongwith country Last Mile head Publishing scorecard and exciting the 3PL community on it Validate and drive duplication of shipping cities in Egyptbetween 3PLs Manage and drive volume allocation as per performance for3PLs in Egypt Designand create 3PL management and volume allocation tools with the technologyteam; act as business stakeholder for themFormulate/standardize SLAs and Processes for the 3 rd Party Logisticsproviders as per the requirement and load from time to time Coordinate and collate all 3PL SLA and SOPs and publish them Design best incentive and penalty scheme for 3PLs Defineremittance management processed with Finance and 3PL team, standardisemanagement level reporting, escalation process and mechanisms for thatEstablishingstandard audit and compliance for 3PL updates; Implementation of Audit andNDR calling à escalation across all partners3PLperformance deep dive Creating standard deep dive routines for 3PL accountmanagement team Publishing insights and daily, weekly ,monthly level from 3PLperformance improvement Monitoring the performance of all 3 rd party service providers on processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience. Manage relationships with top 3PLs Structuring steering committee level discussions with global3PLs like DHL, Aramex, Fedex etc Creating CXO level updates for this and driving partnershipforward Createand implement trainings internally for 3PL partners to enhance Jumia DeliverySLA and complianceWorkand create operating models for delivery partnership with new channelslike Uber, Careem, Orange, Shell etc in coordination with partnership teamcentrally; piloting and implementing these operating models locally Required skills & qualifications: Approachable and responsive, able to connect with employees at all levels Strong customer service focus Supportive team player with a strong drive to create a positive work environment Bachelor's degree in Business Administration or Logistics is preferred. Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge We Offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines The opportunity to be part of a team full of talented people with the best backgrounds
Jumia Casablanca, Morocco
May 04, 2020
Full Time
Offline Marketing Manager/ Brand Manager - Jumia (Full time) Who are we Jumia is the leading internetgroup of Africa with already over 3,000 employees in 26 African countries andhuge successes such as Jumia E-commerce, Jumia Pay, Jumia One, Jumia Travel,Jumia Food, Jumia Services, etc. It is led by a group of leaders offering agreat mix of local and international talents. Africa is home to some of thefastest growing economies on the planet, offering excellent opportunities in avibrant and booming environment. In the markets where Jumia operates, economicgrowth currently fosters customer demand for goods and services to rise,enabling innovative businesses to flourish. We have created awell-balanced team of energetic and highly motivated individuals with a genuinepassion for African emerging markets. We are currently looking for outstandingcandidates interested in entrepreneurship and web businesses. Job description As Head of Engagement youwill m anage a team, you also will beresponsible to utilize all Offline media channels & Social media to driveconsumer adoption to Jumia. You will also leverage PR to foster Jumia branding. Offline media channels willinclude TV, radio, out of home (billboards), print. Social media media willfocus on Facebook, Instagram, YouTube, Google (ratings especially) as well asTwitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. You will continuously drivethe brand forward by owning and executing activities of the highest quality, carefully balancing between budget and actual spending yet not compromising Jumia’s brand equity. Your responsibilities will include As anoffline expert: Implement “scientific” management of our offline media plan process through Enforcing systematic usageof metrics (GRP, repetition, frequency) for TV, Radio Comparing plans incompetition and helping to select the best media agency Piloting the work ofmonitoring agency (ensuring we receive the right number of spots at the agreedtime) Analyzing onlineperformance spikes and its correlation with offline marketing activity Creative & Media Agencylead & management: Ensure we have the best inclass media planning & buying Create best practicesthrough different executions Ensuring great quality of messaging addressing our consideration challenge – ie simplicity & clarity Participate to the strategy& planning transformational, semester-long initiatives Asa Customer insights expert: Define and execute the customer centric marketing approach of Jumia – drive focus group, gather key data to provide marketing insight, execute brand health trackers with partners, etc Implementation of anannual roadmap align with key stakeholders from localteam to define the roadmap / key battles & challenges for the collection of insights Recommendation ofsuitable methodologies for each study request Organization and execution of qualitative and quantitative studies normal;background:white'> Qualitativestudies: normal;background:white'> Recruitmentof participants normal;background:white'> Writingquestionnaires normal;background:white'> Moderationof Focus Groups normal;background:white'> Quantitativestudies: normal;background:white'> Writingand uploading questionnaires normal;background:white'> Executionmonitoring normal;background:white'> Results analysis normal;background:white'> Preparationof reports Reportsredaction with strategic recommendations As a team Engagement manager: Monitorimplementation and scale up Jumia influencer program - the cornerstone of ourinfluencer strategy Ensure growth on #vendors participating to the program Assess the qualityof the influencers and emulate the community Frequently interactwith them to ensure they are excited to be part of the program Design and implementtool to better monitor the impact of their posts on some performanceindicators Engagement levels ontheir posts, # app downloads, etc Assess and improvethe quality of our posts Make checks on allour SoMe on a daily basis Provide guidance toensure posts generate the right level of engagement Be ahead of thecurve for all the viral trends Memes, challenges,reposts, news Share best practicesacross countries Foster genuineuser-generated content - with a clear focus on YouTube Emulate ourfollowers and users so they frequently post content Promoteuser-generated content Create virality /give it visibility Review Social Mediacomments Understand thedrivers & design actions to correct any negative trajectory Support Jumia SoMeteam interacting with our followers and customers on a daily basis Develop branding ofJumia as well as customer understanding Develop &execute long & short-term PR strategy to be aligned with country CEOvision, and building a sustainable relation with media, influencer & publicfigures Act as BrandAmbassador by presenting & guarding the brand Contribute tobuilding the annual yearly marketing calendar with Online Marketing andcommercial team Manage frequentsurveys and focus group Manage & own theoffline marketing budget, ex budget split across different channels, and end ofmonth finance reporting Set specific KPIsfor each activity and evaluating its ROI Develop Jumia talentpool by recruiting and managing team Setting their KPIs,and continuously develop positive spirit Required Skills: Desired Background and experience: Master's degree in Marketing from top business schools and universities 5- 7 years of professional experience in offline marketing,in management, & customer knowledge Outstandingunderstanding of e-marketing and delivery of business transformation normal'> Evidence of workingto strict deadlines on multiple projects; independently or within a team Coaching anddevelopment of members of the team Expected personal skills: Organizedand detail oriented Goodcommunicator and high emotional intelligence Abilityto work under pressure with tight deadlines, being agile Abilityto work autonomously as well as in teams Dataoriented, analytical normal'> English and Frenchspeaking. Reporting lines CMO We Offer A unique experience in anentrepreneurial, yet structured environment The opportunity to becomepart of a highly professional and dynamic team working around the world An unparalleled personal andprofessional growth as our longer-term objective is to train the nextgeneration of leaders for our future internet ventures Competitivecompensation Join the Journey !
Jumia Cairo, Egypt
May 04, 2020
Full Time
Quality Assurance Analyst - Jumia Pay (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. JumiaPay is a payment platform that allows African customers to transact online and access digital and financial services. Our ambition isto revolutionize the payment environment in Africa by: allowingour customers to transact securely online with local payment methods offeringfinancial and digital products online enablingnew sellers/merchants to enter the African market without worrying about thepayment barriers JumiaPay is part of Jumia, and is backed by MTN, Millicom,Rocket Internet, AXA, Orange, CDC, Mastercard and Goldman Sachs. Passionate about Africa and the internet, Jumia aims todevelop entrepreneurship and bring the necessary resources and expertise tocreate success on the continent. Working with us means being in the first line of e-commercedevelopment in emerging markets and having the possibility of a fast career ina challenging merit-based environment. Main Responsibilities Analyze, review and assess user requirements, specifications and testability models Create Test Case specifications Implement tests on all test levels (from design to execution), evaluate the results and document deviations from expected results Prepare and acquire test data Improve and implement QA methodologies Required Skills & Qualifications Fluent in English Minimum 2 years of experience Working experience as Quality Assurance Analyst/Software Tester, preferably in Agile environment Knowledge about software lifecycle, test processes, web software and native apps Experience in E-commerce is an advantage Experience in an analytical/planning role Solution oriented and proactive attitude Likes problem analysis and solving Eager to work in a team environment and share knowhow – easily adapts to new situations and changes Keen attention to detail (Nice to have) Experience with automation tools (eg. Selenium or Katalon) (Nice to have) ISTQB certification - Foundation level We offer: Aunique experience in an entrepreneurial, yet structured environment Theopportunity to become part of a highly professional and dynamic teamworking around the world Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures
Jumia Cairo, Egypt
May 04, 2020
Full Time
Key Account Manager (Mobile Phones) - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities : Building strong link with account managers of our top brands and vendors (Mobile Phones), having a strong network among electronic suppliers is a plus. Flawless understanding of the electronics market ecosystem. Will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right product at the right price. Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available. Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category(ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO. Requirements & Qualifications : Strong commercial skills (specifically Electronic products/ mobile phones) Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong interpersonal skills: Convince people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 3 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools Overall, we expect a true leader. We offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Jumia Tunis, Tunisia
Apr 14, 2020
Full Time
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia