Branch Manager

  • Stanbic Bank
  • Dar es Salaam, Dar es Salaam Region, Tanzania
  • Feb 05, 2020
Full Time Banking

Job Description

Job Details

Retail & Business Banking

Job Purpose

Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels. Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards

Key Responsibilities/Accountabilities

    • Responsible for the net profitability of the branch: ensure effective management of revenue and expenditure with emphasis on the containment of controllable costs.
    • Optimise and streamline existing systems, processes and controls for cost-effective service delivery.
    • Manage assets and cash holdings by ensuring that these are handled according to laid-down instructions and by optimising physical/system security controls.
    • Provide an effective administrative function for the branch.
    • Develop micro market sales plans to achieve responsive sales budgets/targets for branch (MLM).
    • Gain a sound understanding of the different local market segments in the branch's area of operation.
    • Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Provincial Operations, where appropriate, to address new or previously uncontrolled risks.
    • Maintain a culture within the branch that emphasises and demonstrates the importance of internal control to all staff.
    • Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
    • Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
    • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
    • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
    • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
    • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.

Preferred Qualification and Experience

    • Undergraduate or postgraduate qualification
    • Tanzania Institute of Bankers or related qualification would be an advantage.
    • A seasoned banker with about 5 years branch banking experience
    • Experience in managing a diverse range of people and activities are essential.
    • Excellent people management skills

Knowledge/Technical Skills/Expertise

    • Knowledge of the Retail Banking value proposition.
    • Knowledge and understanding of the Area sales and service strategies.
    • Knowledge of the socio-political and economic dynamics affecting the local market/s.
    • Knowledge of the Code of Banking Practice.
    • Knowledge of Managing Local Market sales principles.
    • Comprehensive knowledge of bank's laid-down policies and procedures relating to all areas under control.
    • Thorough knowledge and understanding of local target market profiles.
    • Thorough knowledge of the products and services applicable to the local market/s.