Bank Teller

  • Stanbic Bank
  • Dar es Salaam, Dar es Salaam Region, Tanzania
  • Mar 06, 2020
Full Time Banking

Job Description

Job Details

Retail & Business Banking

Job Purpose

Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking

Key Responsibilities/Accountabilities

Telling

    • Attend to cashing of cheques, savings withdrawals etc, according to laid down procedures.
    • Accept cash and cheque deposits, following laid-down instructions.
    • Ensure that all items cashed are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
    • Ensure that items cashed are technically correct and signed, according to laid-down instructions.
    • Ensure that all cashed items are correctly recorded.
    • Record details of cash breakdowns for all major change transactions as well as cheques and other items cashed.

MoneyGram

    • Attend to Send and Receive transactions, according to laid-down instructions.
    • Accept cash for Send transactions, according to laid-down instructions.
    • Ensure that all Send and Receive items are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
    • Ensure that Send / Receive items are technically correct, according to laid-down instructions.
      • Ensure that Send / Receive transactions are captured on the MoneyGram system.
      • Ensure that the relevant type of identification is produced when accepting a Send/Receive transaction, according to countries Operational Limits
      • Complete the Agents Only section on the Send / Receive form after processing transaction
      • Ensure that the relevant suspense accounts are Debited / Credited for every Send / Receive transaction.
      • Ensure that reference numbers are captured when debiting / crediting the relevant suspense accounts.
        • Print a receipt for all Send / Receive transactions on the MoneyGram system.
        • Recover fees, where applicable.
          • Assist with the balancing of suspense accounts when required by Treasury Department.
          • Sort Send / Receive forms into laid-down sequences.
          • File Send / Receive receipts and forms with the relevant reports.
            • Read Special Alert Circulars and Messages on the MoneyGram system.

· Call MoneyGram Toll Free Number for any query on MoneyGram. Control of cash

    • Ensure that all laid-down instructions regarding the handling, locking away and security of cash are adhered to.
    • Ensure that own cash holdings are kept within prescribed limits.
    • Count and balance own cash daily.
    • Report all differences in cash daily.
    • Sign the locking away register daily.
    • Ensure that no unauthorised items are held as cash.

Reactive Selling

    • Identify cross-selling and migration opportunities and sell products / services reactively.
    • Participate in tactical sales / marketing activities as required.
    • Ensure that targets are met.

Routine

    • Sort vouchers into laid down sequences and place in waste receptacles on completion of each transaction.
    • Recover unpaid items fees, where applicable.
    • Ensure that Duty of Care requirements are adhered to.
    • Read special alert circulars.
    • All duties to be completed within normal working hours.
    • All overtime is to be authorised on the sign-on sheets by the Branch Manager.
    • And any other duty assigned by the Branch Manager

Reports

The following reports must be actioned:

    • BPW2019D Cash Transaction Report.

MoneyGram

    • Send Transaction Report
      • Receive Transaction Report

Preferred Qualification and Experience

    • A university degree in any relevant field
    • knowledge of the bank's products and services will be an advantage
    • Ability to communicate fluently in English will be an advantage

Knowledge/Technical Skills/Expertise

    • Self motivated
    • Good listening skills
    • Well articulated
    • Customer service orientated
    • Good verbal and written communication skills
    • Ability to remain calm under pressure - resilient
    • Methodical, organised, accurate and pays attention to detail