Head, Business Banking

  • Stanbic Bank
  • Dar es Salaam, Dar es Salaam Region, Tanzania
  • Apr 15, 2020
Full Time Banking

Job Description

Job Details

Retail & Business Banking

Job Purpose

Provide a sales and professional financial advisory service function to the branch based banking market, increasing market penetration through the management of a portfolio of accounts and proactively identifying sales and cross-selling opportunities.

Key Responsibilities/Accountabilities

    • Grow the asset/liability base with respect to branch-based business banking market share in an innovative manner.
    • Manage & own the relationship with specific tier 1-business customers.
    • Fulfil the business and personal banking needs of business owners.
    • Retain the customer base and expand Stanbic's market share (meeting customer retention and acquisition targets, identifying new and existing clients/leads to target).
    • Responsible for merchandising in the branch based business-banking market
    • Analyse information from a variety of sources, determine customers' financial needs, the nature and type of relationships, risk analysis and financial analysis and make judgements as to the most suitable and profitable solution
    • Monitor changes in the operating environment, quick to act upon potential opportunities. Keep abreast of business banking developments through regular perusal to relevant literature.
    • Ensure that all aspects of credit policy are adhered to and the desired standards with respect to accuracy and timely reporting are achieved.
    • Comply with legal, credit and risk management-related obligations.
    • Providing superior customer service as measured by customer feedback/customer satisfaction surveys.
    • Informing and educating customers about the bank and bank products (raising the customer's awareness of the most appropriate products and services).
    • Cross selling and increasing customer portfolios (educating and informing, proactively identifying needs and monitoring accounts).

Preferred Qualification and Experience

    • A degree or postgraduate degree (business and/or finance related).
    • Good understanding of Branch procedures & existing customer profiles.
    • Risk management principles.
    • Sales support.

Knowledge/Technical Skills/Expertise

    • Product knowledge (general as well as investment-related; can determine product combination possibilities; understanding of pricing so as to be able to determine profitability) and also, an understanding of when specialist support is needed.
    • Credit scoring principles and procedures.
    • Credit applications processes.
    • Technical issues such as how to credit score, use software, open accounts.
    • Understanding of the Bank's strategy & the local market business conditions and key players.